Outlook 2007 - Selected documents do not all Attach

[Diane]

Windows XP Pro

A user of mine has a recurring problem attaching word 2007 documents to an
email. From within Outlook, after selecting a number of documents to attach,
some of the documents do not get attached to the email. She then has to
figure out which ones did not attach, and go through the attachment process
to pick those up. They attach the second time around.

However, from within windows explorer she can successfully select the
documents and send them to a mail recipient. In this case, attachments are
always successful.

Can anyone help us with this issue and whether there is anything that can be
done to solve it?

Thanks for your help.

 

[Diane]

She is only working with .doc files. The number of documents varies -
recently she tried to attach 22 documents (not large, 4-5 pages each) and
ended up with 17 attached, another time it was about 12 documents and she got
10 attached. She is positive she does not deselect some. She is a very
competent user, so I have no reason to doubt her.

Any ideas? I did research as to whether there were any limits on
attachments but found nothing.

Thanks again,

is there a specific file type that does not attach? How many does she
select at a time? is she sure she didn't deselect some?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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Windows XP Pro

A user of mine has a recurring problem attaching word 2007 documents to an
email. From within Outlook, after selecting a number of documents to
attach,
some of the documents do not get attached to the email. She then has to
figure out which ones did not attach, and go through the attachment
process
to pick those up. They attach the second time around.

However, from within windows explorer she can successfully select the
documents and send them to a mail recipient. In this case, attachments
are
always successful.

Can anyone help us with this issue and whether there is anything that can
be
done to solve it?

Thanks for your help.