Outlook 2007: Sent Items Special Folder Nested under Inbox

[Matt]

I have a user running Outlook 2007 that is connected directly to our Exchange
server 2003.

The user reports that his Sent Items folder has "magically" moved into his
Inbox folder. So the default Outlook Sent Items folder is now a subfolder of
the Inbox. Clearly you are not allowed to move this folder as you get an
error message.

So my issue is trying to get the Sent Items back into it's default location
in the users mailbox. We have tried creating a new Outlook profile, but it
still continues to show up as a subfolder to the Inbox. I have also tried
opening Outlook with the /resetfolders and /resetnavpane switches, and get
nothing.

How can I correct this issue?

Thanks in advance.

 

[Brian Tillman]

The user reports that his Sent Items folder has "magically" moved
into his Inbox folder. So the default Outlook Sent Items folder is
now a subfolder of the Inbox. Clearly you are not allowed to move
this folder as you get an error message.

So my issue is trying to get the Sent Items back into it's default
location in the users mailbox. We have tried creating a new Outlook
profile, but it still continues to show up as a subfolder to the
Inbox. I have also tried opening Outlook with the /resetfolders and
/resetnavpane switches, and get nothing.

Do you have access to Outlook Web Access? If so, try using that to change
it. Otherwise, talk to the Exchange admin.

 

[Matt]

Thanks for the response Brian.

The Sent Items folder is considered a Special Folder within Outlook and
cannot be moved by simply click and drag, and in Outlook Web Access you are
not given the option when right-clicking the folder to move it - because it's
a special folder.

Also, I am the Exchange administrator, and the user is talking to me.

So I'm still at a loss.

Thanks.

 

[Brian Tillman]

Also, I am the Exchange administrator, and the user is talking to me.

So I'm still at a loss.

Can you use EXMERGE to export the mailbox, recreate it, then import the data
again?

 

[Matt]

I gave the user the option of us exporting his mailbox, then deleting and
recreating a new mailbox - as I'm sure this would resolve it.

But I was hoping there was a solution that would not require doing something
like that.

 

[Brian Tillman]

I gave the user the option of us exporting his mailbox, then deleting
and recreating a new mailbox - as I'm sure this would resolve it.

But I was hoping there was a solution that would not require doing
something like that.

Unless there's some tool in Exchange (and you'd have to ask in
microsoft.public.exchange.admin for that), I don't know of any other way.