Outlook 2007 SP 2 freezing on Win7 RC

P

Peter Jansen

Hi - I would appreciate any advice on how to further diagnose or solve the
problem below (preferably without uninstalling unless people think it's one
of those ones where it is best to bite the bullet):

Outlook 2007 is intermittently not responding to user input on my Windows 7
RC laptop (Lenovo W500). It's a weird problem and I can't determine exactly
what triggers it. When it happens Outlook appears to be running normally
but when I attempt to click on any of the windows they do not respond to
mouse clicks or key presses. The Windows do not grey out and show as not
responding and appear to be working but just don't react to anything I do
whether I use the Win 7 taskbar or Alt-tab or Switch-To or Bring to front in
the task manager.

I usually have multiple Outlook windows open such as the main window showing
e-mail, one for Calendar and one for tasks. When the problem occurs I
cannot close any of the windows either by trying to click on the X at the
top right or right clicking on them. Right clicking and choosing close
works on some of the Outlook windows such as Calendar but it wont close the
main window. I have to kill the process via the task manager to get it
working again.

I have Outlook logging turned on and below are some log extracts. Can
anyone suggest which is the best Outlook log to look at that might shed some
light on the problem? Has anyone seen this before? It feels like it could
be a bit of a combined Win 7 and Outlook issue.

I have Outlook 2007 12.0.6504.5000 SP 2 MSO 12.0.6425.1000 with the
OCS/Livemeeting plug in, office labs e-mail Prioritizer, the Outlook
Connector, and a few other plug ins. We are using Exchange server, OCS and
Communicator 2007 R2. I have Windows 7 Enterprise RC and all the latest
office and Windows patches.

Log extracts at the time of the last freeze:
OPMLog.log

2009.07.24 14:21:32 FINISHED MAPI TASK
2009.07.24 14:21:32 Live Meeting Transport: ReportStatus: RSF_COMPLETED, hr
= 0x00000000
2009.07.24 14:21:32 EXECUTING EndSession MAPI TASK
2009.07.24 14:21:32 Starting the Simplified Transfer Cycle
2009.07.24 14:21:32 Progress: Receiving message (message 1 out of 3, size
unknown)
2009.07.24 14:21:32 Downloading one message
2009.07.24 14:21:32 Downloading done, Error code = 0x8004010f
2009.07.24 14:21:32 Finishing the Spooling Cycle, Error code = 0x00000000
2009.07.24 14:21:32 FINISHED MAPI TASK
2009.07.24 14:21:32 [removed]@hotmail.com: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2009.07.24 14:21:32 [removed]@hotmail.com: Synch operation completed
2009.07.24 14:21:32 EXECUTING EndSession MAPI TASK
2009.07.24 14:21:33 Starting the Simplified Transfer Cycle
2009.07.24 14:21:33 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0,
cPollCount = 0
2009.07.24 14:21:33 Finishing the Spooling Cycle, Error code = 0x00000000
2009.07.24 14:21:33 FINISHED MAPI TASK
2009.07.24 14:21:33 Live Meeting Transport: ReportStatus: RSF_COMPLETED, hr
= 0x00000000
2009.07.24 14:21:33 Live Meeting Transport: Synch operation completed
2009.07.24 14:22:31 MAPI Status: (-- -- ---/--- -- ---)

outlook.ost.log:

2009/07/24|14:21:15:263|Flushing completed
doc|10|8096356|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Inbox/GPD - SPM - Windows Live/Suite, MUI -
Downloads,Installer,,etc/suitedog/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡걤겊걻가||||||0x80040d54|FAIL
2009/07/24|14:21:15:263|Flushing completed
doc|10|9165028|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/RSS
Feeds/Mashable!/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡곤곘겋가||||||0x80040d54|FAIL
2009/07/24|14:21:26:605|OnIndexStatusChange -
Gatherer|10|8096292|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Inbox/GPD - SPM - Windows Live/Suite, MUI -
Downloads,Installer,,etc/suitedog/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤겊걻가||||||0x80040d54|FAIL
2009/07/24|14:21:26:714|Flushing completed
doc|10|8096292|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Inbox/GPD - SPM - Windows Live/Suite, MUI -
Downloads,Installer,,etc/suitedog/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤겊걻가||||||0x80040d54|FAIL
2009/07/24|15:33:18:533|OnIndexStatusChange -
Gatherer|64|2169636|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter
Jansen($d8ec0357)/0/Contacts/SenderPhotoContacts/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤갛갡가||||||0x80040d54|FAIL
2009/07/24|15:33:24:257|OnIndexStatusChange -
Gatherer|64|9206052|Add||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Sync
Issues/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤걹게가||||||0x80040d54|FAIL

Thanks in advance :)
Pete
 
P

Peter Jansen

Just to close the loop on this: This seems to have been caused by
communicator. I reinstalled communicator and it fixed the problem with
Outlook (although now communicator is freezing).

Pete

Peter Jansen said:
Hi - I would appreciate any advice on how to further diagnose or solve the
problem below (preferably without uninstalling unless people think it's
one of those ones where it is best to bite the bullet):

Outlook 2007 is intermittently not responding to user input on my Windows
7 RC laptop (Lenovo W500). It's a weird problem and I can't determine
exactly what triggers it. When it happens Outlook appears to be running
normally but when I attempt to click on any of the windows they do not
respond to mouse clicks or key presses. The Windows do not grey out and
show as not responding and appear to be working but just don't react to
anything I do whether I use the Win 7 taskbar or Alt-tab or Switch-To or
Bring to front in the task manager.

I usually have multiple Outlook windows open such as the main window
showing e-mail, one for Calendar and one for tasks. When the problem
occurs I cannot close any of the windows either by trying to click on the
X at the top right or right clicking on them. Right clicking and choosing
close works on some of the Outlook windows such as Calendar but it wont
close the main window. I have to kill the process via the task manager to
get it working again.

I have Outlook logging turned on and below are some log extracts. Can
anyone suggest which is the best Outlook log to look at that might shed
some light on the problem? Has anyone seen this before? It feels like it
could be a bit of a combined Win 7 and Outlook issue.

I have Outlook 2007 12.0.6504.5000 SP 2 MSO 12.0.6425.1000 with the
OCS/Livemeeting plug in, office labs e-mail Prioritizer, the Outlook
Connector, and a few other plug ins. We are using Exchange server, OCS
and Communicator 2007 R2. I have Windows 7 Enterprise RC and all the
latest office and Windows patches.

Log extracts at the time of the last freeze:
OPMLog.log

2009.07.24 14:21:32 FINISHED MAPI TASK
2009.07.24 14:21:32 Live Meeting Transport: ReportStatus: RSF_COMPLETED,
hr = 0x00000000
2009.07.24 14:21:32 EXECUTING EndSession MAPI TASK
2009.07.24 14:21:32 Starting the Simplified Transfer Cycle
2009.07.24 14:21:32 Progress: Receiving message (message 1 out of 3, size
unknown)
2009.07.24 14:21:32 Downloading one message
2009.07.24 14:21:32 Downloading done, Error code = 0x8004010f
2009.07.24 14:21:32 Finishing the Spooling Cycle, Error code = 0x00000000
2009.07.24 14:21:32 FINISHED MAPI TASK
2009.07.24 14:21:32 [removed]@hotmail.com: ReportStatus: RSF_COMPLETED, hr
= 0x00000000
2009.07.24 14:21:32 [removed]@hotmail.com: Synch operation completed
2009.07.24 14:21:32 EXECUTING EndSession MAPI TASK
2009.07.24 14:21:33 Starting the Simplified Transfer Cycle
2009.07.24 14:21:33 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived =
0, cPollCount = 0
2009.07.24 14:21:33 Finishing the Spooling Cycle, Error code = 0x00000000
2009.07.24 14:21:33 FINISHED MAPI TASK
2009.07.24 14:21:33 Live Meeting Transport: ReportStatus: RSF_COMPLETED,
hr = 0x00000000
2009.07.24 14:21:33 Live Meeting Transport: Synch operation completed
2009.07.24 14:22:31 MAPI Status: (-- -- ---/--- -- ---)

outlook.ost.log:

2009/07/24|14:21:15:263|Flushing completed
doc|10|8096356|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Inbox/GPD - SPM - Windows Live/Suite, MUI -
Downloads,Installer,,etc/suitedog/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡걤겊걻가||||||0x80040d54|FAIL
2009/07/24|14:21:15:263|Flushing completed
doc|10|9165028|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/RSS
Feeds/Mashable!/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡곤곘겋가||||||0x80040d54|FAIL
2009/07/24|14:21:26:605|OnIndexStatusChange -
Gatherer|10|8096292|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Inbox/GPD - SPM - Windows Live/Suite, MUI -
Downloads,Installer,,etc/suitedog/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤겊걻가||||||0x80040d54|FAIL
2009/07/24|14:21:26:714|Flushing completed
doc|10|8096292|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Inbox/GPD - SPM - Windows Live/Suite, MUI -
Downloads,Installer,,etc/suitedog/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤겊걻가||||||0x80040d54|FAIL
2009/07/24|15:33:18:533|OnIndexStatusChange -
Gatherer|64|2169636|Modify||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter
Jansen($d8ec0357)/0/Contacts/SenderPhotoContacts/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤갛갡가||||||0x80040d54|FAIL
2009/07/24|15:33:24:257|OnIndexStatusChange -
Gatherer|64|9206052|Add||mapi://{S-1-5-21-1721254763-462695806-1538882281-2633288}/Mailbox
- Peter Jansen($d8ec0357)/0/Sync
Issues/곯가가가걎곲갼겨걜겵걸걎겗가갮걩갭걚곻곡갤걹게가||||||0x80040d54|FAIL

Thanks in advance :)
Pete
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