Outlook 2007 SP2 Crashing when I shift-delete more than one messag

[Rainabba]

This behavior is consistent and so far I'm not finding any mention of this
problem on Google or Microsoft's site. Anyone seen this and/or know how to
resolve it?

Somewhere I found mention of a PDF add-in causing this so I disabled all PDF
related add-ins, but that's made no difference.

My OS is Vista Ultimate 64-bit with SP2 and Outlook 2007 is SP MSO
(12.0.6425.1000)

 

[Roady [MVP]]

Can you repro this in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Which mail account type are you using?
Scan your pst-file for errors with scanpst.exe and see if it comes up with
anything.
See http://www.msoutlook.info/question/77

 

[Rainabba]

Thank you for the incredibly fast response.

Can you repro this in Outlook Safe Mode?
Start-> type; outlook.exe /safe

==== In Safe Mode, I cannot reproduce the problem.

Which mail account type are you using?

==== I'm using Exchange Server 2007 connected with RPC over HTTP.

Scan your pst-file for errors with scanpst.exe and see if it comes up with
anything.

==== I ran scanost.exe and scanned everything. The log doesn't show any
mention of problems or errors.

 

[Diane Poremsky [MVP]]

what addins are installed?
Does the problem happen in every folder?

--
Diane Poremsky [MVP - Outlook]



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[Rainabba]

what addins are installed?
==== Here is a list of enabled add-ins
- Windows Search Email Indexer
- Send to Bluetooth
- OneNote Notes about Outlook Items
- Microsoft VBA for Outlook Addin
- Microsoft Outlook Mobile Service
- Microsoft Office SharePoint Server Colleague Import Add-in
- Microsoft Office Project Server 12 Add-in for Outlook
- Microsoft Office Groove Proxy for Outlook Add-in
- Microsoft Exchange Unified Messaging
- Microsoft Access Outlook Add-in fro Data Collection and Publishing
- COM addin for Microsoft Office Outlook Connector

Does the problem happen in every folder?

==== As far as I can tell, yes.

 

[Rainabba]

I appears that the problem is gone. Could/would OSTSCAN have resolved it
(even though no errors were reported)?

 

[Rainabba]

Another update to my last post which indicated that the problem might have
been resolved.

It hasn't been. I just had another crash while deleting multiple messages,
though it has only happened once today.