Outlook 2007 SP3 emails will not archive??

[Dennis_S]

I have one user that I am not able to archive his email to archive.pst. I
can manually drag emails to the archive folder and that works fine. But when
I try to archive by date, it will create the Inbox and subfolders in the
archive.pst file, and says it is archiving, but no emails get moved to the
archive folder. Archive folder does not get populated with the emails, only
folders creatred. No emails are removed from the source Inbox. I have
created a new archive.pst, and run scanpst.exe on the destination
archive.pst. There is nothing unusual in the autoarchive settings that would
prevent the archiving from working. No emails are flagged for "Do Not
AutoArchive", and usuing the manual selection "Archive this folder and all
subfolders".

The client is on a network with email cached to his local OST file. Works
fine on other clients.

Any ideas?

Thanks.

 

[Brian Tillman [MVP-Outlook]]

I have one user that I am not able to archive his email to archive.pst. I
can manually drag emails to the archive folder and that works fine. But
when
I try to archive by date, it will create the Inbox and subfolders in the
archive.pst file, and says it is archiving, but no emails get moved to the
archive folder.

Usually that's because autoarchive works on the Modified date of the items,
not the Received date. I suspect all of the items this person has have
Modified dates newer than the criteria he's specified for the archive process.
You can check this. Add the Modified column header to the Inbox listing using
Field Chooser.

 

[Dennis_S]

Hi Brian,

Your suggestion sounds very logical. We were thinking that it had something
to do with the date.

Which option in the Field Chooser are you referring to? I do not see
"Modified" as a choice.

 

[Dennis_S]

Never mind, I found it.

Thanks.

Hi Brian,

Your suggestion sounds very logical. We were thinking that it had something
to do with the date.

Which option in the Field Chooser are you referring to? I do not see
"Modified" as a choice.

 

[Dennis_S]

Brian,

Your suggestion works great. Thanks much for the tip!

 

[Brian Tillman [MVP-Outlook]]

Your suggestion works great. Thanks much for the tip!

My pleasure.