Outlook 2007 & Vista -- Problems with old .PST file

[Howard]

I had Outlook 2002/XP on the PC, so when I installed 2007 it did an upgrade,
and brought in that PST file. Now every time it opens, it has a problem with
that PST file, automatically tries to re-configure it (which takes a long
time), and restarts.

I really don't need that old PST file.

I tried un-installing Outlook 2007, and deleting that old PST file from my
PC. I want to install Outlook 2007 plain vanilla. But when I re-installed
it, it looked for that old PST file.

My question is -- is there a way to COMPLETELY remove any traces of the
prior install, so when I re-install Office 2007 and start Outlook, it doesn't
look for the old PST file??

Thank you for any help.

 

[Hal Hostetler [MVP P/I]]

No need to re-install, just create a new Outlook profile:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Howard]

Thank you for the reply. That helped, I was able to open Outlook cleanly
after creating a new profile.

However a couple of new problems came up. I'm not sure what I was doing
when it happened, but not much -- maybe trying to add a second email account.

Anyway those error messages are:

"The required RTFHTML.dll cannot be found in your path. Install Microsoft
Outlook again."

Then when I tried to restart Outlook it said "The application has failed to
start because MSVCR80.dll was not found. Re-installing the application may
fix this problem".

Help?? In the meantime I guess I'll run setup to repair Outlook, see if
that helps.

Thank you.

"

 

[Hal Hostetler [MVP P/I]]

Kinda sounds like a visit to Office Diagnostics may be in order, those
aren't errors I've seen reported before.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Howard]

I got this figured out, by searching and finding other help on the net.

Apparently this problem is common among Acer PCs with Vista. They have
their own software which screws things up.

I removed Acer's "edataprotection" software, and everything works fine now.
Apparently it also works if you remove that from the Outlook add-ons, but I
wasn't able to do that (i.e., Outlook would crap out before I could do that).