Outlook 2007 + Vista + Toshiba Copier printing problem

[Brian Hoyt]

We are having an issue with Outlook 2007 on Vista when printing to Toshiba
copiers that require a code. The same printers work in either Outlook 2007
on XP or any other Office 2007 app on Vista. The problem is only exhibited
on Outlook 2007 on Vista. When printing to the copiers a prompt should
appear for the user to enter their code for tracking purposes. The code
doesn't appear however. The print job is sent but ignored by the copier
without the code. I am not sure if this is an Outlook/Vista bug or Toshiba
print driver bug. Any suggestions?

Brian Hoyt

 

[BillR [MVP]]

I'd say Toshiba compatibility with Vista. Chase up Toshiba.

 

[Brian Hoyt]

I am following up with them as well, but it does work fine in all other
Office Apps, it is only an Outlook problem. It seems that Outlook uses a
different print processor that the rest of Office. I fear this will result
in finger pointing between Toshiba and Microsoft.

Brian Hoyt

 

[BillR [MVP]]

they'll blame each other.

--
Bill R MVP

I am following up with them as well, but it does work fine in all other
Office Apps, it is only an Outlook problem. It seems that Outlook uses a
different print processor that the rest of Office. I fear this will result
in finger pointing between Toshiba and Microsoft.

Brian Hoyt