Outlook 2007 will not open at all

A

adelegladwin

Just over a week ago Outlook stopped working completely on my laptop, if I
try to load I get box which states Outlook has encountered a problem & needs
to close ... Option to restart and send error report. Whichever options I
take it still won't open not even in safe mode!

I have run a diagnostic check and this has not revealed any errors and I'm
at a loss as to what else I can do other than uninstall and reinstall! My
concern is that if I do this then the problem won't actually go away!

Has anybody got any advice to offer please?

Regards

Adele
 
K

K. Orland

Have you tried to run scanpst against your PST file? Have you checked your
Application Event Viewer to see if there are any Office-related problems?
 
A

adelegladwin

Hi Kathleen, thanks for your reply,

I haven't done either of the below as I'm not an IT person and have never
heard of such things! Off to try and find out what they entail!

Regards

Adele
 
K

K. Orland

PS knowing abourt scanpst.exe and your event viewer is not an IT thing, it's
part of having a computer. Whatever you don't know about, find a newsgroup
for it and just ask.
 
K

K. Orland

Scanpst.exe will scan your PST file for errors and repair them. Close
Outlook. Do a file/folder search for scanpst.exe. Double-click it and follow
the prompts, which will include browsing to your PST file so make sure you
know where it is.

You may have to unhide hidden files and folders plus enable the view of
known file extensions to complete this.

Run scanpst.exe against your PST file with Outlook closed. If it finds
errors, when it's completed, run it again. When it completes a scan without
finding any errors, open Outlook again. Let me know what happens then.

Event Viewer: Right-click on My Computer and scroll to Manage. You'll see
the Event Viewer in the list of items. Expand it to find the Application
Event Viewer. Look for red error marks that are related to Microsoft Office.
If you find any, post the EventID number and source.
 
P

Pat Willener

When you mention Safe Mode, do you mean Windows Safe Mode, or Outlook
Safe Mode?
 

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