Outlook 2007 will not start

[Ron Boetger]

Early this morning I booted my laptop and went to read my email. All
was well. I shutdown Outlook and then the computer. I came back to
my office at 11:00am and now Outlook will not start. It hangs at the
Outlook 2007 splash screen.

I checked for updates and installed the updates. still no good. I
inserted the Office CD and tried to run repair. It ran for at least
20 minutes before I killed it.

Any ideas how to get my Outlook going?

Thanks

 

[K. Orland]

Open your Task Manager to see if Outlook.exe is still running in the
processes. If it is, kill it and then try to restart Outlook.
If that's not the issue, please post back.

 

[Ron Boetger]

No this not the problem - the program starts and hangs up at the
Outlook splash screen. Will not go any further than that.

 

[Milly Staples [MVP - Outlook]]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000 or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will need to rebuild any custom toolbars or customizations as the file outcmd.dat controls how the toolbars display. When it becomes corrupted, it will cause Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[ifitzgerald]

Hi,

I am having the same problem as the original poster. I tried renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post suggested,
but none of it has worked. Any other suggestions?

 

[Diane Poremsky [MVP]]

Did you make a new profile?

Hi,

I am having the same problem as the original poster. I tried renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post
suggested,
but none of it has worked. Any other suggestions?

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows
2000 or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file
outcmd.dat controls how the toolbars display. When it becomes corrupted,
it will cause Outlook to hang because it cannot create the toolbars that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[ifitzgerald]

Yes, I did try creating a new profile and telling Outlook to use that profile
as default. However, I still had the same problem. I have all of the most
recent Office and Windows updates, and I ran Office Diagnostics which found
and fixed a problem with installation package 16, but Outlook still hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

Did you make a new profile?

Hi,

I am having the same problem as the original poster. I tried renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post
suggested,
but none of it has worked. Any other suggestions?

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows
2000 or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file
outcmd.dat controls how the toolbars display. When it becomes corrupted,
it will cause Outlook to hang because it cannot create the toolbars that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[Diane Poremsky]

IS BCM in the new profile? I'm sure the problem is related to BCM but it
should work if you don't include BCM in the new profile.

Yes, I did try creating a new profile and telling Outlook to use that
profile
as default. However, I still had the same problem. I have all of the
most
recent Office and Windows updates, and I ran Office Diagnostics which
found
and fixed a problem with installation package 16, but Outlook still hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

Did you make a new profile?

Hi,

I am having the same problem as the original poster. I tried renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post
suggested,
but none of it has worked. Any other suggestions?

:

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows
2000 or XP, you will need to enable searching hidden and system
folders.)

Once you have done so, reopen Outlook and it should open fine. You
will
need to rebuild any custom toolbars or customizations as the file
outcmd.dat controls how the toolbars display. When it becomes
corrupted,
it will cause Outlook to hang because it cannot create the toolbars
that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in
the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[ifitzgerald]

I'm not sure if BCM is included in the new profile, but BCM works when
Outlook is in Safe Mode, so wouldn't that eliminate it as a problem?
Additionally, I'd like to find a solution to this problem without permanently
using a new profile, as I have many contacts and e-mails saved in this one.

Thanks for your help,
Ian

IS BCM in the new profile? I'm sure the problem is related to BCM but it
should work if you don't include BCM in the new profile.

Yes, I did try creating a new profile and telling Outlook to use that
profile
as default. However, I still had the same problem. I have all of the
most
recent Office and Windows updates, and I ran Office Diagnostics which
found
and fixed a problem with installation package 16, but Outlook still hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

Did you make a new profile?




Hi,

I am having the same problem as the original poster. I tried renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post
suggested,
but none of it has worked. Any other suggestions?

:

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows
2000 or XP, you will need to enable searching hidden and system
folders.)

Once you have done so, reopen Outlook and it should open fine. You
will
need to rebuild any custom toolbars or customizations as the file
outcmd.dat controls how the toolbars display. When it becomes
corrupted,
it will cause Outlook to hang because it cannot create the toolbars
that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in
the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[Diane Poremsky]

what addins do you have installed? start in safe mode - go to tools, trust
center, addins.

I'm not sure if BCM is included in the new profile, but BCM works when
Outlook is in Safe Mode, so wouldn't that eliminate it as a problem?
Additionally, I'd like to find a solution to this problem without
permanently
using a new profile, as I have many contacts and e-mails saved in this
one.

Thanks for your help,
Ian

IS BCM in the new profile? I'm sure the problem is related to BCM but it
should work if you don't include BCM in the new profile.

Yes, I did try creating a new profile and telling Outlook to use that
profile
as default. However, I still had the same problem. I have all of the
most
recent Office and Windows updates, and I ran Office Diagnostics which
found
and fixed a problem with installation package 16, but Outlook still
hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

:

Did you make a new profile?




Hi,

I am having the same problem as the original poster. I tried
renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post
suggested,
but none of it has worked. Any other suggestions?

:

Close Outlook. Find and rename outcmd.dat to .old. (If using
Windows
2000 or XP, you will need to enable searching hidden and system
folders.)

Once you have done so, reopen Outlook and it should open fine. You
will
need to rebuild any custom toolbars or customizations as the file
outcmd.dat controls how the toolbars display. When it becomes
corrupted,
it will cause Outlook to hang because it cannot create the toolbars
that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted
without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in
the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[ifitzgerald]

The following add-ins are installed and enabled:

Business Contact Manager for Outlook
Microsoft Exchange Unified Messaging
Microsoft Office SharePoint Server Colleague Import Add-In
Microsoft Outlook Mobile Service
Microsoft VBA for Outlook Admin
Windows Search Email Indexer

The following add-ins are installed but under "Manage COM Add-Ins" the box
next to them is not checked:

Bitdefender AntiSpam
Microsoft Access Outlook Add-in for Data Collection and Publishing

what addins do you have installed? start in safe mode - go to tools, trust
center, addins.

I'm not sure if BCM is included in the new profile, but BCM works when
Outlook is in Safe Mode, so wouldn't that eliminate it as a problem?
Additionally, I'd like to find a solution to this problem without
permanently
using a new profile, as I have many contacts and e-mails saved in this
one.

Thanks for your help,
Ian

IS BCM in the new profile? I'm sure the problem is related to BCM but it
should work if you don't include BCM in the new profile.




Yes, I did try creating a new profile and telling Outlook to use that
profile
as default. However, I still had the same problem. I have all of the
most
recent Office and Windows updates, and I ran Office Diagnostics which
found
and fixed a problem with installation package 16, but Outlook still
hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

:

Did you make a new profile?




Hi,

I am having the same problem as the original poster. I tried
renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another post
suggested,
but none of it has worked. Any other suggestions?

:

Close Outlook. Find and rename outcmd.dat to .old. (If using
Windows
2000 or XP, you will need to enable searching hidden and system
folders.)

Once you have done so, reopen Outlook and it should open fine. You
will
need to rebuild any custom toolbars or customizations as the file
outcmd.dat controls how the toolbars display. When it becomes
corrupted,
it will cause Outlook to hang because it cannot create the toolbars
that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted
without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running in
the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[Diane Poremsky]

I'd start with the bitdefender addin and see if it works better... the
access one too (while you are in there), if you aren't using it.

The following add-ins are installed and enabled:

Business Contact Manager for Outlook
Microsoft Exchange Unified Messaging
Microsoft Office SharePoint Server Colleague Import Add-In
Microsoft Outlook Mobile Service
Microsoft VBA for Outlook Admin
Windows Search Email Indexer

The following add-ins are installed but under "Manage COM Add-Ins" the box
next to them is not checked:

Bitdefender AntiSpam
Microsoft Access Outlook Add-in for Data Collection and Publishing

what addins do you have installed? start in safe mode - go to tools,
trust
center, addins.

I'm not sure if BCM is included in the new profile, but BCM works when
Outlook is in Safe Mode, so wouldn't that eliminate it as a problem?
Additionally, I'd like to find a solution to this problem without
permanently
using a new profile, as I have many contacts and e-mails saved in this
one.

Thanks for your help,
Ian

:

IS BCM in the new profile? I'm sure the problem is related to BCM but
it
should work if you don't include BCM in the new profile.




Yes, I did try creating a new profile and telling Outlook to use
that
profile
as default. However, I still had the same problem. I have all of
the
most
recent Office and Windows updates, and I ran Office Diagnostics
which
found
and fixed a problem with installation package 16, but Outlook still
hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

:

Did you make a new profile?




message
Hi,

I am having the same problem as the original poster. I tried
renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another
post
suggested,
but none of it has worked. Any other suggestions?

:

Close Outlook. Find and rename outcmd.dat to .old. (If using
Windows
2000 or XP, you will need to enable searching hidden and system
folders.)

Once you have done so, reopen Outlook and it should open fine.
You
will
need to rebuild any custom toolbars or customizations as the
file
outcmd.dat controls how the toolbars display. When it becomes
corrupted,
it will cause Outlook to hang because it cannot create the
toolbars
that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
All
unsolicited mail sent to my personal account will be deleted
without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at
the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running
in
the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.

 

[ifitzgerald]

I found the problem - the Windows Desktop Search add-in. Reinstalling
Windows Desktop Search fixed the problem.

Thanks for your help.

I'd start with the bitdefender addin and see if it works better... the
access one too (while you are in there), if you aren't using it.

The following add-ins are installed and enabled:

Business Contact Manager for Outlook
Microsoft Exchange Unified Messaging
Microsoft Office SharePoint Server Colleague Import Add-In
Microsoft Outlook Mobile Service
Microsoft VBA for Outlook Admin
Windows Search Email Indexer

The following add-ins are installed but under "Manage COM Add-Ins" the box
next to them is not checked:

Bitdefender AntiSpam
Microsoft Access Outlook Add-in for Data Collection and Publishing

what addins do you have installed? start in safe mode - go to tools,
trust
center, addins.




I'm not sure if BCM is included in the new profile, but BCM works when
Outlook is in Safe Mode, so wouldn't that eliminate it as a problem?
Additionally, I'd like to find a solution to this problem without
permanently
using a new profile, as I have many contacts and e-mails saved in this
one.

Thanks for your help,
Ian

:

IS BCM in the new profile? I'm sure the problem is related to BCM but
it
should work if you don't include BCM in the new profile.




Yes, I did try creating a new profile and telling Outlook to use
that
profile
as default. However, I still had the same problem. I have all of
the
most
recent Office and Windows updates, and I ran Office Diagnostics
which
found
and fixed a problem with installation package 16, but Outlook still
hangs.
By the way, I'm using Outlook with Business Contact Manager.

Thanks for the help,
Ian

:

Did you make a new profile?




message
Hi,

I am having the same problem as the original poster. I tried
renaming
outcmd.dat, as well as extend.dat and frmcache.dat as another
post
suggested,
but none of it has worked. Any other suggestions?

:

Close Outlook. Find and rename outcmd.dat to .old. (If using
Windows
2000 or XP, you will need to enable searching hidden and system
folders.)

Once you have done so, reopen Outlook and it should open fine.
You
will
need to rebuild any custom toolbars or customizations as the
file
outcmd.dat controls how the toolbars display. When it becomes
corrupted,
it will cause Outlook to hang because it cannot create the
toolbars
that
you expect.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
All
unsolicited mail sent to my personal account will be deleted
without
reading.

After furious head scratching, Ron Boetger asked:

| No this not the problem - the program starts and hangs up at
the
| Outlook splash screen. Will not go any further than that.
|
|
|
| On Thu, 14 Jun 2007 08:43:01 -0700, K. Orland
|
|| Open your Task Manager to see if Outlook.exe is still running
in
the
|| processes. If it is, kill it and then try to restart Outlook.
|| If that's not the issue, please post back.