Outlook 2007 won't send or receive

[gremo]

We are running XP with Outlook 2007 with Business contact manager. Outlook
will not send or receive. It appears to be "preparing to send or receive"
but does neither.

 

[K. Orland]

Surely there's some sort of error message associated with this. Please
include the message in its entirety.

Is this an Exchange environment?

 

[gremo]

No error message.....it will "prepare to send and receive" forever if you
don't cancel.

POP 3. no Exchange

I think the issue may have to do with Business Contact Manager.

 

[DL]

What makes you think its BCM, have you just installed this & it was ok
before?
Have you run Office Diagnostics?

 

[gremo]

BCM was shut down when the problem began occurring. I had them shut
everything down, start it up again with BCM and it is now working ok....so
far.

I am running diagnostics now.