L
longlazarus
I have a user with the following problem in Outlook 97. With certain
(but not all) emails with attachments (jpgs/gifs), she is unable to
view the attachments in the message or save them (in fact it looks like
there are no attachments) but others are able to see them. The
pictures show up for the sender. The pictures also (generally) show up
if the person forwards the message to another person. However, once I
forwarded such a message to another person, who was unable to see the
pictures (but usually can see all attachments), but upon forwarding the
message to yet another account, they were viewable.
If I log onto one of our Citrix terminal servers as this user, the same
message attachments ARE viewable, so it appears to be something local.
Please advise.
(but not all) emails with attachments (jpgs/gifs), she is unable to
view the attachments in the message or save them (in fact it looks like
there are no attachments) but others are able to see them. The
pictures show up for the sender. The pictures also (generally) show up
if the person forwards the message to another person. However, once I
forwarded such a message to another person, who was unable to see the
pictures (but usually can see all attachments), but upon forwarding the
message to yet another account, they were viewable.
If I log onto one of our Citrix terminal servers as this user, the same
message attachments ARE viewable, so it appears to be something local.
Please advise.