Outlook abends

[Bob]

Hi,

After moving an XP workstation with Office 2003 over to a new domain, I find
that Outook will fail when any user attempts to do various setup tasks. In
the error example below, Outlook will restart if the user attempts to change
their signature.

The problem is isolated to this one machine. New profiles don't help. The
user can log onto another workstation and adjust their signature just fine,
but once they return to the failing machine, the bug is back. I've run
Office "repair" from the Add Remove Programs, but that didn't help either.

Any idea what might be wrong? Thanks!

==================================================================
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 12/11/2007
Time: 7:15:46 AM
User: N/A
Computer: OH-CLIENT-7
Description:
Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3,
faulting module user32.dll, version 5.1.2600.3099, stamp 45f02d7c, debug? 0,
fault address 0x00052bbe.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 31 00 0...8.1.
0050: 36 00 39 00 2e 00 30 00 6.9...0.
0058: 20 00 34 00 36 00 35 00 .4.6.5.
0060: 66 00 32 00 38 00 65 00 f.2.8.e.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 75 00 73 00 65 00 .u.s.e.
0078: 72 00 33 00 32 00 2e 00 r.3.2...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 35 00 2e 00 31 00 2e 00 5...1...
0090: 32 00 36 00 30 00 30 00 2.6.0.0.
0098: 2e 00 33 00 30 00 39 00 ..3.0.9.
00a0: 39 00 20 00 34 00 35 00 9. .4.5.
00a8: 66 00 30 00 32 00 64 00 f.0.2.d.
00b0: 37 00 63 00 20 00 66 00 7.c. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 35 00 32 00 62 00 0.5.2.b.
00e8: 62 00 65 00 0d 00 0a 00 b.e.....
==================================================================

 

[Emily Lin]

Hi Bob,

Perform the steps below to see if it works.

#1 check the file "c:\windows\WindowsShell.Manifest"
============
This file is a hidden file. If this file is missing, such an issue will occur (Error Event: 1000 in Application log for Outlook refers to Module:
user32.dll).

Go to the folder c:\windows\ to check if the file is existing. If not, please copy this file from another working machine to this failing
machine.

If it doesn't fix the issue, go to next step.

#2 test the issue under Outlook safe mode
===========
Exit Outlook.
Click Start > Run > type outlook /safe, click OK.
Test the issue. What is the result?

#3 create a new local user account on the computer to test the issue.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[Bob]

Thanks Emily,

The "c:\windows\WindowsShell.Manifest" was missing as you thought. That
fixed it.

I find about 25 files in "c:\windows" that have invalid file names similar
to "??b???b" etc. They are all around 20 to 90 KB in size. I guess the
machine has some file corruption on it.

 

[Emily Lin]

Hello Bob,

Appreciate your update and response. I am glad to hear that the problem has been fixed.

I understand that there might be problems on the Windows system. You can refer to the following KB article to repair/reinstall Windows
XP to see if it is helpful.
315341 How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

If not, post it in the Windows XP newsgroup microsoft.public.windowsxp.general. Hope everything will be fine soon.

If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
PLEASE NOTE:
This newsgroup service currently provides a one business day response time, Monday through Friday, excluding holidays.
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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