Outlook Add In Unexpected Error

[Mike Resseler]

Hi All,

We are running Project Server 2007 and Outlook 2007 on Vista. In the
beginning the Outlook plug in worked nicely but lately this went wrong. Each
time we press the "Import New Assignments" button, Outlook starts to
communicate with the portal and finally gives the following error:

"An unexpected error has occured.
Please reload the Project Add-in for Outlook by clicking Trust Center on the
Tools menu. From there, click Add-ins, and then Go under Manage COM Add-ins.
On The COM Add-ins Dialog, ensure that Microsoft Office Project server 2007
Add-In for Outlook is checked, and then click OK. If this does not resolve
the issue, you may need to repair or reinstall the add-in via Add or Remove
Programs from the Control Panel"

After that, the Project Server Communication window remains hanging under
"Processing Assignments" and the only way to loose the window is to shut down
Outlook and start again.

In Eventviewer, I can see Event ID 1 with Source MS Project

"The description for Event ID 1 from source MS Project - Outlook Integration
cannot be found. Either the component that raises this event is not installed
on your local computer or the installation is corrupted. You can install or
repair the component on the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:



Component: OutlookTalker.cls
Procedure: UpdateProjectBasedOutlookItem
Error Number: 91
Error Source: MPSInt12
Error Description: Object variable or With block variable not set"

I have to admit that we are still in RTM and didn't upgrade to SP1, this is
because of the major paperwork (RFC's) I have to write and I want to make
sure that this is a solution for the problem before shouting it to the bosses
;-)

Anyway, any thoughts are much appreciated

Many thanks,

brgds,

Mike

 

[Rob]

Hi Mike,

I was fighting this issue for a long time and recently found a way to
resolve it. Hope this helps and it's not too late.

1) Uninstall the Project Add-in for Outlook in Add/Remove Programs
2) Open outlook, go to ‘Tools’, ‘Options’. From the Options Menu, select the
‘Other’ tab. On the ‘Other’ tab under the ‘General’ sub-header, click
‘Advanced Options’. From within ‘Advance Options’, click ‘Custom Forms’, this
will open-up an additional ‘Options’ menu. Click ‘Manage Forms’. On the
right-hand side, remove all referances to Project Web Access. Apply changes
and close sub-menus.
3) In outlook, go to tasks. Remove all tasks (Active and Closed) that were
downloaded from the Project Web server. Close Outlook.
4) Go to ‘Start’, ‘Run’. Type in “regeditâ€, click OK. Open
‘HKEY_Current_User’, ‘Software’, ‘Microsoft’, ‘Office’, ‘Outlook’, ‘Addins’.
Delete the ‘ProjectServer.12’ folder under ‘Addins’. Close the Registry
Editor.
5) Reboot the machine
Once the system is back-up reinstall the Project Add-in for Outlook; once it
is installed reboot the machine again (even though you will not be prompted
to do so). On the system is up again, will need to re-configure the Project
web add-in. You should now be able to import your tasks.