You probably need to add the Outlook Address Book service to your
profile. Go to Tools | E-mail accounts, select "View or change existing
directories or address books", and click OK. If you don't see the OAB
in the Directories and Address Books list, click the Back button, then
select "Add a new directory or address book", then "Additional Address
Books", and add the OAB. Then keep clicking Back until you get back to
the first dialog box, and go back to the Directories and Address Books
list as you did earlier.
Once the OAB appears in the list, select it and then click Change to
make sure the Contacts folder(s) you want to display are listed. If any
of them aren't listed, you'll need to enable those Contacts folders as
Outlook Address Books by right clicking the folder, selecting
Properties, clicking the Outlook Address Book tab, and checking the
"Show this folder as an E-mail address book" box. Make sure you restart
Outlook after making these changes.
--
Jocelyn Fiorello
MVP - Outlook
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