Outlook adds 1 to contacts automatically

[aqueeb]

Hi, I've been trying to remove the country code from my outlook
address book contacts. Everytime I try to fax from outlook it dials
the number which is in the business fax field. Unfortunately, it adds
a 1 to any telephone number there is there. For example if the
business fax field has (514) 123-4567, then the fax will dial
15141234567, which I dont want it to do. How do I remove the 1 from
being added automatically??

I have looked in control panel under Phone and Modem Options. Under
the "Dialing Rules" tab, it says under Location, "My Location", and
under Area Code, "514". I dont know what to change or do so that
Outlook does not add 1 when dialing the number.

Please HELP!!!!

Thanks,
Aqueeb
(514) 938-2077

 

[homeLAN]

I don't think Outlook is the culprit in this case. It appears from what you
say that the "1" is being inserted by the Windows dialer, not by Outlook. To
confirm this, check whether the phone numbers as shown in Outlook Contacts
actually are in the format you've said, with the extra "1" added. Probably
not.

It's confusing because the country code and the long distance dialing prefix
in the NANP (North American Numbering Plan) are the same - both are "1". In
this case, it's the dialing prefix "1", not the country code "1". What's
probably happening is that Windows is dialing local numbers as long distance.
Check your Dialing Properties, and specfically the Area Code Rules, to be
sure that you have it set up so that local numbers are being dialed without
the "1".

 

[aqueeb]

The Area Code Rules is empty. No rules are defined. How should I
define a rule there which would help me in my problem?

Thanks,
Aqueeb.
(514) 938-2077

 

[homeLAN]

If your area code requires 10-digit dialing and all calls are local, then the
following should work:
- Dialing Rules
- New
- Tab "Area Code Rules"
- New
- Enter area code (514)
- Select "Include all the prefixes within this area code".
- Rules: Check "Include the area code". Uncheck: "Dial:"

More complicated if some exchange prefixes are local, and some are long
distance. If so, you will have to set up dialing rules to cover them. If you
don't require 10-digit dialing, then modify accordingly.