Outlook after virus

[Jaimin]

I got a malicious virus on my system, and after cleaning it up, I cannot get
outlook to start up again. Here is the message:

Cannot start Microsoft Office Outlook. Cannot open th Outlook window. the
set of folders cannot be opened. Errors have been detected in the file
C:\users\aiden\appdata\local\microsoft\outlook\outlook.pst. Quit Outlook and
all mail-enabled applications, and then use the Inbox repair tool
(Scanpst.exe) to diagnose and repair errors in the file. For more
information about the Inbox repair tool, see help.

I cannot open Outlook to use the repair tool; any suggestions on a fix
before I have to reinstall?

 

[DL]

You cannot run the repair tool if Outlook is open
Start scanpst.exe and browse to the data file (outlook.pst)
Run scanpst.exe several times if it fixes any errors

 

[Jaimin]

I'm typing scanpst.exe in the run line, but the computer is telling me "file
not found". Any additional suggestions?

 

[Diane Poremsky [MVP]]

follow the steps here; http://www.outlook-tips.net/beginner/scanpst.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
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[Jaimin]

Thank you Diane;
It looks like my PST file is gone. Must have been hit by the virus too.
Disappointing, but I guess I'll have to reinstall everything unless there are
any other solutions anyone can offer.
Jaimin

follow the steps here; http://www.outlook-tips.net/beginner/scanpst.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I got a malicious virus on my system, and after cleaning it up, I cannot
get
outlook to start up again. Here is the message:

Cannot start Microsoft Office Outlook. Cannot open th Outlook window.
the
set of folders cannot be opened. Errors have been detected in the file
C:\users\aiden\appdata\local\microsoft\outlook\outlook.pst. Quit Outlook
and
all mail-enabled applications, and then use the Inbox repair tool
(Scanpst.exe) to diagnose and repair errors in the file. For more
information about the Inbox repair tool, see help.

I cannot open Outlook to use the repair tool; any suggestions on a fix
before I have to reinstall?

 

[Jaimin]

Diane,
After some extensive searching, I found where the .pst files went, and was
able to fix Outlook.
Thanks so much for the help!

follow the steps here; http://www.outlook-tips.net/beginner/scanpst.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I got a malicious virus on my system, and after cleaning it up, I cannot
get
outlook to start up again. Here is the message:

Cannot start Microsoft Office Outlook. Cannot open th Outlook window.
the
set of folders cannot be opened. Errors have been detected in the file
C:\users\aiden\appdata\local\microsoft\outlook\outlook.pst. Quit Outlook
and
all mail-enabled applications, and then use the Inbox repair tool
(Scanpst.exe) to diagnose and repair errors in the file. For more
information about the Inbox repair tool, see help.

I cannot open Outlook to use the repair tool; any suggestions on a fix
before I have to reinstall?

 

[Brian Tillman [MVP - Outlook]]

I'm typing scanpst.exe in the run line, but the computer is telling me
"file
not found". Any additional suggestions?

In Windows Explorer, for Outlook 2003, enter this in the Address bar:

%CommonProgramFiles%\System\MSMAPI\1033

Press Enter and locate scanpst.exe. Double-click it. For Outlook 2007, use
this location for scanpst.exe instead:

%ProgramFiles%\Microsoft Office\Office12