Outlook alway shows "disconnected mode"

[roger.champagne]

I have a client that everytime he opens outlook 2003 on W2k, his status
is disconnected.

He can Ping the exchange server, all other network communication works
fine.

I tried removing Cached mode, and now it's always offline. His account
on exchage works fine so it's something with the laptop, but I tried
re-creating the account, repairing outlook, renaming outlook folders in
his profile...

Any other suggestions would be appreciated

Thank

 

[filoviridae]

No replies eh? I'm getting the same thing except running XP Pro. Able
to ping the servers but still showing Disconnected. Not in Offline
mode. *sigh*

 

[filoviridae]

Oh yeah OWA works fine and he can connect Outlook when connected to our
VPN. Hmph.

 

[Filoviridae]

We found an issue with our domain controller. Until that's fixed this
workaround is working for him. Open Outlook and goto Tools > Email
Accounts > View or change... > click Change button > click More
Settings button > Security tab > change 'Logon network security' to
just 'Password Authentication (NTLM)'.

 

[roger.champagne]

I had found in several cases, the client had the AEGIS protocol listed
in their local area connection (Following the install of a wireless
Card)

I removed the checkmark for the AEGIS protocol and this resolved the
Issue to my surprise.
Not sure if Aegis was conflicting with TCPIP ?

But it did solve the problem.