Outlook and E-mail Accounts

[marlenegalindo]

Hello there,

Here is my problem...

I have just recently added another e-mail account to my outlook. My old
e-mail address (COX.NET) is my default, all info in incoming and out-going
servers are correct. I can receive e-mails through outlook for my COX.NET
e-mail address (only e-mail address I use), but cannot send new e-mails or
reply to e-mails received through outlook.

I recently moved out of the COX service area (COX account is still active),
and had to change my ISP provider to ATT.NET. Is this the reason that my
COX.NET mail does not send through my outlook? Is there a way to fix this?
I can't even send mail though my ATT.NET account through outlook either...

I hope you understood and can help PLEASE.

 

[VanguardLH]

in message


You are no longer on Cox's domain when trying to connect to their mail
hosts. How do they know you are authorized to use their resources?
You aren't on their domain so they don't know that someone coming from
off-domain has permissions to use an account. If your Cox e-mail
account is still active but because you are off-domain, you will need
to authenticate to their SMTP server. In the e-mail account that you
defined in Outlook, enable the option to authenticate to their SMTP
server.

For info on off-domain port 25 (SMTP) traffic blocked to thwart spam
from spammers or infected customers, read:

http://www.commercestreet.com/Blocking_Port_25.htm
http://help.yahoo.com/help/us/mail/pop/pop-38.html

http://www.postcastserver.com/help/Port_25_Blocking.aspx
http://www.aota.net/Troubleshooting/port25.php4
http://www.spamhaus.org/faq/answers.lasso?section=ISP Spam Issues...
http://www.findarticles.com/p/articles/mi_zdewk/is_200406/ai_ziff129473

http://www.google.com/search?q=+block++"port+25"++SMTP++spam

Since you are no longer a Cox customer, just why do you think that you
will continue to have permission to use their resources, like their
mail hosts? They may not close an account for a month depending on
whether or not they pro-rate a refund so you might be able to retrieve
from their POP3 mail host but it is likely that once you cancel your
subscription with them that they will remove your permissions from
sending through them.

 

[marlenegalindo]

Hi Vanguard,

I am still a Cox customer. I was told by their tech support to change the
outgoing SMTP server to my new ISP and leave the incoming one as COX.NET.
Could not get info w/ ATT as to whether I should authenticate the outgoing
server.

Any more ideas?

Thanks in advance.

 

[Brian Tillman]

Could not get info w/ ATT as to whether I should
authenticate the outgoing server.

It's in their online help pages. They do require outgoing authentication
and they require using port 485. It's actually Yahoo that provides AT&T's
mail service. I'd also wager it's in the documentation they sent you when
you signed up for their service.

 

[N. Miller]

"VanguardLH" wrote:

I am still a Cox customer. I was told by their tech support to change the
outgoing SMTP server to my new ISP and leave the incoming one as COX.NET.
Could not get info w/ ATT as to whether I should authenticate the outgoing
server.

Any more ideas?

Cox only allows access to their SMTP message submission server from their IP
network. If you access the Internet from the AT&T IP network, you can't use
the Cox SMTP message submission servers at all.

If you are an at&t Yahoo! HSI customer (most likely guess) have to use
'smtp.att.yahoo.com:465' for outgoing (SMTP) email. Also, they have to
configure the client to use SSL with those servers/ports. See the following
link for more details:

http://helpme.att.net/article.php?item=287

If you want to use both your 'att.net' email *and* your 'cox.net' email, you
will have to configure two accounts. For the Cox account, use:

Incoming email (POP3): {your 'cox.net' POP3 server}
Outgoing email (SMTP): 'smtp.att.yahoo.com'

On the Servers tab, "Outgoing Mail Server section, select "My server
requires authentication", and click on the "Settings..." button.

In the settings menu, select "Log on using" and fill in your full 'att.net'
email address for the Account Name field, and your 'at&t Yahoo! HSI'
password in the "Password" field.

On the Advanced tab, put a check in the "This server requires a secure
connection (SSL) for the "Outgoing mail (SMTP)" section only, then change
the port number to 465 (if that port number is not automatically selected
when you check the box). You only need to do that for the SMTP server on the
Cox account.

On the General tab, you can use your 'cox.net' email address when setting up
the "Cox" account.

When you set up the "AT&T" account, you can just follow the steps in the
Wizard.

In the unlikely event that you are an AT&T Worldnet Service customer, see
the following link for more details:

http://preview.tinyurl.com/39fez2

I only included that because the 'att.net' domain is also used by AT&T
Worldnet DSL Service. Next time, be sure to specify not just your email
domain, but the actual name of your ISP; it will make it easier to point you
in the right direction for help.

 

[N. Miller]

It's in their online help pages. They do require outgoing authentication
and they require using port 485.

Port *465*.

It's actually Yahoo that provides AT&T's mail service.

Assuming that she is not an AT&T Worldnet Service DSL customer.

I'd also wager it's in the documentation they sent you when
you signed up for their service.

Assuming that she *is* an at&t Yahoo! HSI customer, the only thing included
in the docs is how to run the CD to set up the account.

I wouldn't know what is included in the AT&T Worldnet Service DSL install
kit.

 

[Brian Tillman]

Port *465*.

Yup. Typo. Fat fingers. Thanks for catching that.

Assuming that she is not an AT&T Worldnet Service DSL customer.

Yea, I'll concede that. Worldnet doesn't seem to be a priority with AT&T.

Assuming that she *is* an at&t Yahoo! HSI customer, the only thing
included in the docs is how to run the CD to set up the account.

I wouldn't know what is included in the AT&T Worldnet Service DSL
install kit.

I'm at AT&T DSL customer and instructions certainly WERE included. I used
to be a Worldnet subscriber (years ago) and instructions were included then,
too.

 

[N. Miller]

I'm at AT&T DSL customer...

Check my NNTP posting headers...and I will check the docs included with my
cousin's self-install kit. I don't recall that they were included, but I
have been wrong before.

 

[Brian Tillman]

Check my NNTP posting headers...

OK. They say you're posting from pacbell.net

 

[N. Miller]

OK. They say you're posting from pacbell.net

Formerly "Pacific Telesis"; bought by SBC Communications in 1996. Who then
bought AT&T in 2006; and changed their name to AT&T. IOW, I am with 'at&t
Yahoo! HSI'; and have installed a couple of accounts since I got my old,
pre-AT&T self install kit in February, 2001.

 

[Andrea Gates]

But I think they are now AT&T

I have similar account, and they are:

att.yahoo.com
att.com

 

[N. Miller]

But I think they are now AT&T

The full, official name of the service I am with is, 'at&t Yahoo! HSI'. AT&T
offers three different flavors of DSL service:

AT&T Worldnet Service DSL (it has been thus for as long as there was AT&T
DSL; uses a CLEC service, usually Covad, for provisioning the loop).

AT&T FastAccess (formerly Bellsouth FastAccess; changed when AT&T bought
Bellsouth).

at&t Yahoo! HSI (formerly SBC Yahoo! DSL Service; changed when SBC bought
AT&T).

I have similar account, and they are:

att.yahoo.com
att.com

The mail servers for 'at&t Yahoo! HSI' are:

Incoming (POP3): 'pop.att.yahoo.com:995'
Outgoing (SMTP)) 'smtp.att.yahoo.com:465'

The numbers after the colon are the port numbers to use. SSL is also
required. Prior to requiring SSL, the servers used the email domain name
part in place of 'att'; i.e., I *was* using 'pacbell.yahoo.com'.

For me, at least, the old, pre-Yahoo! servers still work:
'mail.pacbell.net', 'smtpauth.sbcglobal.net', etc. I have even used the
message submission servers named in the old Ameritech region. I can still
access 'postoffice.pacbell.net', but there is never any email there; it is
always, and immediately forwarded to the Yahoo! POP3 servers. Likewise, I
can use http://mail.yahoo.com/, along with my 'pacbell.net' user name and
password to check web mail; but I can't use http://webmail.att.net/, which
is only available to AT&T Worldnet Service, AT&T FastAccess, and legacy
customers who signed up with SBC DSL *before* they contracted with Yahoo!
for value added Internet services, *and* did not migrate to SBC Yahoo! DSL
Service, or after SBC bought AT&T, at&t Yahoo! HSI.