Outlook (and WinWord) do not close fully

[Jeff Ingman]

I'm using MS Outlook 2007 with WinXP. I have it set to use WinWord as my text
editor for composing email.

Lately I've found that I can close Outlook after using it for awhile but it
does not close fully.

I know this because when I open Task Manager I do not see Outlook in the
list of open programs... but I see it (and WinWord) open under the Processes
tab. If I close it and WinWord under the Processes Tab it closes fully.

This is important because Outlook won't run properly if I don't close it
under the Processes tab first... when it hangs around like this.

How to fix?

 

[Roady [MVP]]

I'm using MS Outlook 2007 with WinXP. I have it set to use WinWord as my

text
editor for composing email.

Not possible. Outlook 2007 only has a single editor and although it is based
on Word it does not expose this winword.exe nor does it allow you to set it
as the email editor. Could it be that you are mixing up versions here?



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[Jeff Ingman]

Right you are. I am using Office 2003 not 2007.

Not possible. Outlook 2007 only has a single editor and although it is based
on Word it does not expose this winword.exe nor does it allow you to set it
as the email editor. Could it be that you are mixing up versions here?

 

[Tengu]

This happens to me all the time in Outlook 2007 and I've spent hours trying
to troubleshoot it to no avail. It often results in the sudden disappearance
of all my customizations in the Navigation Pane.

I've sent several messages to this forum and never even gotten a true
acknowledgment that it's a legit problem.

My install of Outlook 2007 virtually NEVER correctly/completely shuts down.
The only two Outlook 2007 add-ins I haven't disabled are ones written by
MICROSOFT, so there's no third-party software that should be mucking with the
shut down of the program. I've written here before how offensive it is that
Microsoft apparently can't write the Outlook software so it doesn't have this
problem, which I also had with Outlook 2003.

I would love, at the very least, to learn that this problem is being worked
on for an Office 2007 service pack.

 

[Roady [MVP]]

I've sent several messages to this forum and never even gotten a true

acknowledgment that it's a legit problem.

That is because it isn't. Not all applications that integrate with Outlook
are exposed in the add-in listing. Fax software, virus scanner software,
sync software and indexing software are some of which are not always shown.

Resetting extend.dat and outcmd.dat could help too. In addition you could
try it with a clean mail profile. See;
http://www.howto-outlook.com/faq/newprofile.htm



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[Roady [MVP]]

This might be a good start for troubleshooting for you;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

 

[Tengu]

I'll try what you suggest. However, the Outlook installation that won't hold
toolbar customizations was that way immediately after a professional computer
guy completely restored my XP installation from scratch and that computer has
very minimal additional programs installed on it. All the more reason to
believe it is a Microsoft bug. And I still believe that Microsoft has the
horsepower to design a program that can successfully shut down in spite of
other programs installed on the computer. Perhaps there should be a protocol
that lets the user know when a program wants to insinuate itself into Outlook
and gives the option of allowing it or not. Wouldn't Microsoft have the
authority to require that?