Outlook attachment problem

[Kevin.Strange]

Hi,
Over the past couple of weeks most of our users are getting an error on
Outlook 2003 (on XP SP3) after opening an attachment - seems to be of any
type though predominantly Excel and PDF's. They open an attachment, and
within 10 seconds or so, the warning "An attachment to this message may be
currently open in another program. If you continue, you may lose changes you
have made to the attachment using another program. Do you want to continue?"

This can occur even if they open the attachment and then do nothing else,
you can just sit and wait for the error to appear. However, it doesn't happen
all the time and there doesn't appear to be any pattern as to when it does.

It doesn't affect Vista/Outlook 2007. The user can generally click No and
the message will go away, though sometimes it returns immediately and the
only way to get rid of it is to close the attachment.

We're in the process of uninstalling the last batch of Microsoft updates to
see if any of these have caused it, but has anyone else experienced this
issue, and if so, have you solved it?

Thanks, Kevin.

 

[Kevin.Strange]

Update - looks as if the VIPRE antivirus software is the culprit. Still
testing further but in case anyone else encounters the issue.

 

[bennettagross]

Update - looks as if the VIPRE antivirus software is the culprit. Still
testing further but in case anyone else encounters the issue.









- Show quoted text -

Kevin,

We are experiencing this same issue with our XP SP2/SP3 Office 2003
users as well (also with at least one Office 2007 user on XP SP2).
This problem presented itself only after turning on Cached Exchange
Mode. We also use VIPRE for AV as well. Please let me know if you
come across any more info related to this issue.

Thanks

 

[Kevin.Strange]

Hi,

This is the response from Sunbelt - the fix works on our machines, hope it
works on yours:

This needs to be applied to every agent that is affected. Please see the
following KB article on how you can do this through the VIPRE console:
http://support.sunbeltsoftware.com/Default.aspx?answerid=1769. This issue
will be fixed in the next agent release. I am keeping this ticket open until
then and will notify you when it's available. Please let me know if there is
anything else I can assist you with.

Kevin