Outlook Attachments

[ZakMan]

I have multiple terminal servers (all Windows 2003 Server) running Outlook
2003. In the past few weeks, users have complained on one of the servers
that they have had issues opening attachments. I've narrowed it down to
attaching embedded emails or vcards. When they open the attachment the first
time, they can see it appear in the temp folder. When they close it, the
file goes away. But, when they attempt to open the attachment again they get
the message "the operation failed" and the file never shows up in their temp
folder. If I go out of Outlook, then open it again, the attachment works the
same way - just once. I’ve cleared the cache by emptying their OLK folder in
“Temporary Internet Filesâ€, but that didn’t help. I even created a new user
with only default settings and nothing in cache – I get the same problem.

 

[Roady [MVP]]

Do you have a virus scanner that integrates with Outlook and/or Office
applications? Disable this integration and try again.

 

[ZakMan]

Yes. I am using Symantec AV Corp and disabled the service itself. I also
disabled any Outlook plugins that I could find. I even went through services
and tried disabling anything that was not necessary to the servers basic
operation. Still no change.

 

[Roady [MVP]]

In Symantec products are anything like their their (baby?) brother products
from Norton, then you'll need to fully uninstall the product and run their
cleanup tool to notice any difference.

Before going that route, I would check the behavior of Outlook in Outlook
Safe Mode and would also do a repair on it. Make sure that after the repair
you verify that all Service Packs and updates have been applied again.

 

[ZakMan]

I tried Safe Mode with no luck. I ran the detect-repair and reinstalled all
of the office updates; same thing. I even uninstalled SAV, but there is no
cleanup util for the Corp Ed. It still fails. Any more thougths? This is
really boggling.......