Outlook automatic phone dialing

[Donald Doman]

Dear Sirs/Mesdames,
My automatic phone dialing used to work fine. I have windows XP with Outlook
2003 (I think). I can happily send faxes from Word so the modem works ok. but
when I try to dial I get "Unable to complete an operation requested by the
automatic phone dialer. Please make sure your modem, phone and phone line are
working properly".
The situation may have commenced soon after, but not at the exact time that
I transferred to the NTL (Now Virgin) UK cable phone service with a broadband
connection - but as I say the fax still dials.
The computer has alwayse used an Agere Systems PCI soft modem internally and
this is still set up in the line propeties box under dialing options. I've
tried changing various things and have certainly not improved anything.
I would be most grateful if you could assist. I found the automatic dialing
a boon.
Yours sincerely,
Barry Hursell

 

[DL]

What are you trying to dial?
Virgin cable is an allways on service, and as such your Outllook accounts
would normally be set to connect via Lan
I assume NTL supplied you with their standard cable modem connected by usb,
or is yours via set top box?

 

[Donald Doman]

Dear DL,
Thank you for replying to my question.

I am trying to dial normal telephone numbers stored in Contacts using it
just like the memory in a phone. It was a great system when it worked – all
the details are there in Outlook. I clicked on a name and then the telephone
icon and the number was dialled at the same time I picked up my phone and
took it from there.

There is an NTL cable box outside my home and inside there is a telephone
socket and a second box (which I imagine is the broadband connection) a cable
(coaxial and thicker than the phone wires) runs from the latter to an NTL
supplied cable modem (I imagine for the broadband connection) this is
connected to the computer through an Ethernet connection. A second wire runs
from a telephone socket to the computer (presumably to my internal Agere
systems soft modem).

My Outlook e-mail accounts appear to be set to connect via a LAN but the
phone dialer and fax appear to be set to use the internal modem – which seems
to make sense. The fax dials but sadly the dialer doesn’t.

Yours sincerely,
Barry Hursell

 

[DL]

Oh, I see what you are at now;
Have you checked, in the new call window, under Dialing Options & Dialing
Properties?

 

[Donald Doman]

Dear DL,
Thanks for your message. Yes – I have fiddled with the details there to
no avail. Of course it may be that I did something here that messed things up
in the first place but I don’t think this is likely.
If it might assist you in helping me the details there are:-
In Dialing properties/Dialing rules Area Code 01603 (I’m in Norwich)
If I go in to Edit. Location name is My Location
Country/Region is United Kingdom and Area Code is 01603
There are no dialing rules set
Call waiting box is unchecked (I can’t get call waiting on NTL/Virgin in
Norwich)
Tone is selected as opposed to Pulse.
There are no Area Code rules set in that tab.
None is selected as a calling card.

In Dialing Options There are no speed dial names or numbers.
Dialing properties are set as above.
“Contact using lineâ€â€¦is set to Agere PCI soft modem. (Bluetooth Fax,
Bluetooth DUN modem, IPCONF LINE and H323 line don’t seem appropriate
alternatives)
Line Properties
No checks in Call Preferences
Port speed is 115200
Data Protocol is Standard EC
Compression is Enabled
Flow control is set to Hardware
In the Advanced Tab there are no checks in the Terminal Window Boxes (and no
flowers either!)
Data bits is 8
Parity is None
Stop bits is 1
Modulation is Standard.

I’ve a horrible feeling that none of this will help but thank you all the
same for trying to assist.

Best wishes,
Barry Hursell

 

[DL]

Well thats all the same as mine other than Area code & modem.
Whilst I dont use OL contacts to dial I did test it with my USR modem & its
fine.(I also fax ok, & have NTL cable)
I dont think the problem is related to OL.
When you fax are you using windows fax or your modem fax driver/software?
I would suspect that you probably have some modem software installed, that
being the case have you tried dialing with that, as a test?

 

[Donald Doman]

Dear DL,
Thank you for your continued help.

I’ve looked at Printers and Faxes in Control Panel and in the Devices tab I
have the Agere Systems PCI softmodem with a Yes for receive only (I don’t
usually want to receive faxes) there are two Bluetooth modems, as before
with, No selected.
The Agere fax is also selected under the Tracking tab.

If I try to send a fax (I could send one but have no tame recipient – but I
did send one a few days ago) with File/Print and then select Fax as my
printer under Type it has Microsoft Shared Fax Driver and under Where it has
SHRFAX.

So it seems to use the same modem but I don’t know what SHRFAX is.

Under Fax Console in Start/Programs/Accessories/Communication/Fax/Fax
Console I went through the configuration wizard. The Agere Systems Softmodem
was selected the rest was run of the mill stuff.

I regret that I don’t know how to find out if I am using some fax driver
software in either application beyond what I have explained and I’m not sure
how to dial with it if I could locate it but I’d be pleased of further
explanation on how to approach the matter.

Thanks again,
Barry Hursell

 

[Donald Doman]

Dear DL,
Sorry that should, of course, have been Yes for Send only with
No for receive and both choices for the Bluetooth modems have No selected.

Do you think it is worth reinstalling or "repairing" Outlook and if so could
you give me a hint on how to do it. I don't want to risk messing it up,
losing stuff or needing to spend a long time fiddling to get it back to
normal.

Best wishes,
Barry Hursell

 

[DL]

You can run a Detect/Repair of OL, its unlikely to do any harm, but then I
dont think it will cure anything.

Is your PC an HP?
If its an OEM PC that came with the modem installed there would usually be
some modem communications software installed, under Programs or Accessories.
You can fax & dial within that software
The Shrfax is the MS Shared fax driver & it would appear as a 'printer'
option in eg Word
Fax Consul is the inbuilt winxp fax device
Usually if the Modem drivers are installed from their manufacturers cd there
would be a modem specific fax driver shown in the 'printers'

I think you should reinstall your modem drivers the manufacturers site,
which will likely be your PC maker if an HP.
I couldnt find a direct link for the Agere modem manfacturers, only to
generic driver sites.
The latest driver I found would appear to be dated 2004

 

[Donald Doman]

Dear Dl,
Thanks for continuing ideas.

No my PC is not an HP it is a Tevion bought from the Aldi supermarket a few
years ago – nothing spectacular but I’m not into gaming and it does all I
need (Apart from autodialing!) and includes a TV card and a wireless remote
so I can control some computer driven speakers in my bathroom while bathing
without getting electrocuted!

In Accessories/Communications/Fax there is the fax console, a facility for
sending faxes and another to edit a cover page but none for dialing.

I’ve looked at the modem driver updated it and queried it:-
Control Panel/system/Hardware/Modems/Agere Systems PCI Softmodem
Under the driver tab I had the 2004 driver installed and I updated it (I
wasn’t sure which one to choose from the two for the modem I have. I chose
the one with the latest date driver 2.1.65.0 issued 25/01/2006 - even though
the address seemed odd compared to the others. In the event it didn’t matter
since nothing has changed – I can still fax but can’t still autodial from
Outlook Contacts.

In the diagnostics tab I did a modem query. This was the log:-
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-01-2007 20:00:17.406 - Modem type: Agere Systems PCI Soft Modem
11-01-2007 20:00:17.406 - Modem inf path: oem62.inf
11-01-2007 20:00:17.406 - Modem inf section: MONTBLANC_Modem
11-01-2007 20:00:17.406 - Matching hardware ID:
pci\ven_11c1&dev_048c&subsys_044c11c1
11-01-2007 20:00:17.843 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-01-2007 20:00:17.843 - Initializing modem.
11-01-2007 20:00:17.859 - Send: AT<cr>
11-01-2007 20:00:17.875 - Recv: AT<cr>
11-01-2007 20:00:17.875 - Command Echo
11-01-2007 20:00:17.875 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:17.875 - Interpreted response: OK
11-01-2007 20:00:17.890 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
11-01-2007 20:00:17.890 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
11-01-2007 20:00:17.890 - Command Echo
11-01-2007 20:00:17.906 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:17.906 - Interpreted response: OK
11-01-2007 20:00:17.921 - Send: ATS7=60S30=0L2M1\N3%C1&K3B0B15B2X4<cr>
11-01-2007 20:00:17.921 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:17.921 - Interpreted response: OK
11-01-2007 20:00:17.921 - Waiting for a call.
11-01-2007 20:00:17.937 - Send: ATS0=0<cr>
11-01-2007 20:00:17.937 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:17.937 - Interpreted response: OK
11-01-2007 20:00:17.937 - Passthrough On
11-01-2007 20:00:25.906 - Passthrough Off
11-01-2007 20:00:25.906 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-01-2007 20:00:25.906 - Initializing modem.
11-01-2007 20:00:25.921 - Send: AT<cr>
11-01-2007 20:00:25.921 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:25.921 - Interpreted response: OK
11-01-2007 20:00:25.937 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
11-01-2007 20:00:25.937 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:25.937 - Interpreted response: OK
11-01-2007 20:00:25.953 - Send: ATS7=60S30=0L2M1\N3%C1&K3B0B15B2X4<cr>
11-01-2007 20:00:25.968 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:25.968 - Interpreted response: OK
11-01-2007 20:00:25.968 - Waiting for a call.
11-01-2007 20:00:25.984 - Send: ATS0=0<cr>
11-01-2007 20:00:25.984 - Recv: <cr><lf>OK<cr><lf>
11-01-2007 20:00:25.984 - Interpreted response: OK
11-01-2007 20:00:25.984 - Session Statistics:
11-01-2007 20:00:25.984 - Reads : 24 bytes
11-01-2007 20:00:25.984 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B4
AT+GCI=? -
+GCI00,04,07,09,0A,0B,0C,0D,0E,0F,10,14,16,19,1A,1B,20,22,25,26,27,2B,2D,2E,31,33,35,36,37,3C,3D,45,46,49,4E,4F,50,51,52,53,54,57,58,59,5B,5E,5F,61,62,64,68,69,6C,70,73,74,77,7B,7E,7F,82,83,84,85,87,88,89,8A,8B,8C,8D,8E,93,98,99,9C,9F,A0,A1,A5,A6,A9,AC,AD,AE,B2,B3,B4,B5,B7,B8,BB,BC,C1)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.65
ATI4 - Built on 01/25/2006 16:24:22
ATI5 - 2.1.65, PCI, MerLite, 0E
ATI6 - OK
ATI7 – PCI

None of this makes any sense to me but neither does anything appear untoward.

In START/Printers and Faxes It has various printers listed and Fax. When I
click on this I get the fax console.

I’ve run a repair on Office (which turned out to be Office XP Professional
not just 2003 whatever difference that might make) but that made no
difference either.

I’ve run out of straws to grasp. If you can think of any let me know
otherwise I think it might save more time in the end if I just put up with
dialing by hand.

Thank you again for your time, trouble and help,
Best wishes,
Barry Hursell

 

[DL]

Fax Consol is the inbuilt WinXp fax
I'm somewhat surprised that your modem didnt come with its own communication
software, all modems I have had, or installed had modem specific
comms.software, and usually when a modem is provided with a PC that comms
software is also installed.

Youve tried an outlook Detect/Repair?
I believe all the dll's shown in your diagnostics are MS std drivers.

There are any number of free or trial comms software to trial, you could I
guess install one and see if you can dial out, as a test

I dont believe your problem is neccessarily OL related, but possibly related
to the win dialer. I should have asked have you checked Event Viewer for any
err's when you tried to dial out? Maybe also tried the System File checker
( see help)

 

[Donald Doman]

Dear DL,
Thank you for your continued patience.

I don’t seem to be able to find any other modem software. The modem
certainly came with the machine – I’ve not fitted it.

When I say I ran a repair on Outlook I ran the repair option in Control
Panel/Add or Remove programs for Microsoft Office, which I thought included
Outlook. I don’t know how to do it for Outlook alone.

I turned on event viewer, tried to make an automatic call, got the error
message but saw no change in the listing even when I left event viewer and
ran it again.

I don’t understand what you mean by the system file checker but taking your
advice I looked it up in help and in Run first typed System.ini then Win.ini
from this I got two listings which I will include for you below.

System.ini
; for 16-bit app support
[drivers]
wave=mmdrv.dll
timer=timer.drv
[mci]
[driver32]
[386enh]
woafont=app850.FON
EGA80WOA.FON=EGA80850.FON
EGA40WOA.FON=EGA40850.FON
CGA80WOA.FON=CGA80850.FON
CGA40WOA.FON=CGA40850.FON
[network]
Bios=29602812
SSID=1036235770
[TTFontDimenCacheDBCS]
0 4=2 4
0 5=3 5
0 6=4 6
0 7=4 7
0 8=5 8
0 9=5 9
0 10=6 10
0 11=7 11
0 12=7 12
0 13=8 13
0 14=8 14
0 15=9 15
0 16=10 16
0 18=11 18
0 20=12 20
0 22=13 22
Win.ini
[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1
[MCI Extensions.BAK]
asf=MPEGVideo
asx=MPEGVideo
m1v=MPEGVideo
m3u=MPEGVideo
mp2=MPEGVideo
mp2v=MPEGVideo
mp3=MPEGVideo
mpa=MPEGVideo
mpe=MPEGVideo
mpeg=MPEGVideo
mpg=MPEGVideo
mpv2=MPEGVideo
wax=MPEGVideo
wm=MPEGVideo
wma=MPEGVideo
wmv=MPEGVideo
wmx=MPEGVideo
wpl=MPEGVideo
wvx=MPEGVideo
aif=MPEGVideo
aifc=MPEGVideo
aiff=MPEGVideo
au=MPEGVideo
m2v=MPEGVideo
mod=MPEGVideo
snd=MPEGVideo
[SciCalc]
layout=0
UseSep=1
[Internet]
URLID=17028661
inet=1023661619
[udtablet]
error=0
methord=1
restart=0
[FineART]
Finish=6
Pensoft=C:\PROGRA~1\Pensoft\
FWrite=C:\PROGRA~1\Pensoft\FWRITE32.exe
[FormSExp]
Left=31
Top=149
Width=696
Height=385
LeftWidth=170
[NewSOED]
ExeName=NEWSOED
PathName=C:\OLDCDR~1\PROGRA~1\NEWSOED
ServiceName=NewSOED
[CorelGallery2]
Dir=C:\Corel\Galmagic\config\
[annie]
FrameRate=333333
VideoDevice=1
AudioDevice=0
CaptureAudio=0
WantPreview=1
CaptureCC=0
MasterStream=-1
CaptureFile=C:\Documents and Settings\Barry\My Documents\My
Videos\Untitled_20070704_3.avi
VideoDevice2=@device:cm:{860BB310-5D01-11D0-BD3B-00A0C911CE86}\SoC PC-Camer@
(VFW)
AudioDevice2=@device:cm:{33D9A762-90C8-11D0-BD43-00A0C911CE86}\C-Media Rear
Panel Audio
UseFrameRate=1
UseTimeLimit=0
TimeLimit=0

Maybe this makes some sense to you but it might as well be Greek to me. I
might guess that the win.ini file may save settings for programmes but the
system.ini file just seems to be lots of numbers.

Ill consider trying some modem software but don’t have time to try it for a
few days.

Thanks again,
Best wishes,
Barry Hursell

 

[DL]

System File checker is for windows
Start>Help.......'System File checker' will give guidence

http://www.supervoice.com/asp/default.asp has a free trial
I only suggested something as above, in order that you had some other means
of testing your dial out on the modem

Dear DL,
Thank you for your continued patience.

I don't seem to be able to find any other modem software. The modem
certainly came with the machine - I've not fitted it.

When I say I ran a repair on Outlook I ran the repair option in Control
Panel/Add or Remove programs for Microsoft Office, which I thought
included
Outlook. I don't know how to do it for Outlook alone.

I turned on event viewer, tried to make an automatic call, got the error
message but saw no change in the listing even when I left event viewer and
ran it again.

I don't understand what you mean by the system file checker but taking
your
advice I looked it up in help and in Run first typed System.ini then
Win.ini
from this I got two listings which I will include for you below.

System.ini
; for 16-bit app support
[drivers]
wave=mmdrv.dll
timer=timer.drv
[mci]
[driver32]
[386enh]
woafont=app850.FON
EGA80WOA.FON=EGA80850.FON
EGA40WOA.FON=EGA40850.FON
CGA80WOA.FON=CGA80850.FON
CGA40WOA.FON=CGA40850.FON
[network]
Bios=29602812
SSID=1036235770
[TTFontDimenCacheDBCS]
0 4=2 4
0 5=3 5
0 6=4 6
0 7=4 7
0 8=5 8
0 9=5 9
0 10=6 10
0 11=7 11
0 12=7 12
0 13=8 13
0 14=8 14
0 15=9 15
0 16=10 16
0 18=11 18
0 20=12 20
0 22=13 22
Win.ini
[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1
[MCI Extensions.BAK]
asf=MPEGVideo
asx=MPEGVideo
m1v=MPEGVideo
m3u=MPEGVideo
mp2=MPEGVideo
mp2v=MPEGVideo
mp3=MPEGVideo
mpa=MPEGVideo
mpe=MPEGVideo
mpeg=MPEGVideo
mpg=MPEGVideo
mpv2=MPEGVideo
wax=MPEGVideo
wm=MPEGVideo
wma=MPEGVideo
wmv=MPEGVideo
wmx=MPEGVideo
wpl=MPEGVideo
wvx=MPEGVideo
aif=MPEGVideo
aifc=MPEGVideo
aiff=MPEGVideo
au=MPEGVideo
m2v=MPEGVideo
mod=MPEGVideo
snd=MPEGVideo
[SciCalc]
layout=0
UseSep=1
[Internet]
URLID=17028661
inet=1023661619
[udtablet]
error=0
methord=1
restart=0
[FineART]
Finish=6
Pensoft=C:\PROGRA~1\Pensoft\
FWrite=C:\PROGRA~1\Pensoft\FWRITE32.exe
[FormSExp]
Left=31
Top=149
Width=696
Height=385
LeftWidth=170
[NewSOED]
ExeName=NEWSOED
PathName=C:\OLDCDR~1\PROGRA~1\NEWSOED
ServiceName=NewSOED
[CorelGallery2]
Dir=C:\Corel\Galmagic\config\
[annie]
FrameRate=333333
VideoDevice=1
AudioDevice=0
CaptureAudio=0
WantPreview=1
CaptureCC=0
MasterStream=-1
CaptureFile=C:\Documents and Settings\Barry\My Documents\My
Videos\Untitled_20070704_3.avi
VideoDevice2=@device:cm:{860BB310-5D01-11D0-BD3B-00A0C911CE86}\SoC
PC-Camer@
(VFW)
AudioDevice2=@device:cm:{33D9A762-90C8-11D0-BD43-00A0C911CE86}\C-Media
Rear
Panel Audio
UseFrameRate=1
UseTimeLimit=0
TimeLimit=0

Maybe this makes some sense to you but it might as well be Greek to me. I
might guess that the win.ini file may save settings for programmes but the
system.ini file just seems to be lots of numbers.

Ill consider trying some modem software but don't have time to try it for
a
few days.

Thanks again,
Best wishes,
Barry Hursell

Fax Consol is the inbuilt WinXp fax
I'm somewhat surprised that your modem didnt come with its own
communication
software, all modems I have had, or installed had modem specific
comms.software, and usually when a modem is provided with a PC that comms
software is also installed.

Youve tried an outlook Detect/Repair?
I believe all the dll's shown in your diagnostics are MS std drivers.

There are any number of free or trial comms software to trial, you could
I
guess install one and see if you can dial out, as a test

I dont believe your problem is neccessarily OL related, but possibly
related
to the win dialer. I should have asked have you checked Event Viewer for
any
err's when you tried to dial out? Maybe also tried the System File
checker
( see help)