Outlook AutoReply sent to all except two e-mail addresses?

J

J. Webb

Hi - I work on a helpdesk and have implemented an Out-of-Office autoreply
with a reply template to all persons sending me e-mails. My problem is this:
I need to stop the autoreply from going to my two co-workers! So I need to
set an exception of some kind, but I'm at a loss as to how to do this. Any
ideas how to do this? Thank you!
 
F

F.H. Muffman

J. Webb said:
Hi - I work on a helpdesk and have implemented an Out-of-Office
autoreply with a reply template to all persons sending me e-mails. My
problem is this: I need to stop the autoreply from going to my two
co-workers! So I need to set an exception of some kind, but I'm at a
loss as to how to do this. Any ideas how to do this? Thank you!

Rather than use Out of Office, create a regular rule to do the auto-reply
and set up a rule for the two co-workers that simply does a stop processing
more rules and make sure that second rule is first on the list.

The plus side of this is that Out of Office only fires once for inbound
addresses until it is turned off and back on (iow, when Joe User mails Help
Desk account, he gets the OOF message. If he then mails the Help Desk
account a minute later, an hour later, or even a month later, if you've
never turned OOF off, he won't get the autoreply) so users will always get
the message when mailing in.
 
J

J. Webb

This worked great! Thank you! :)

F.H. Muffman said:
Rather than use Out of Office, create a regular rule to do the auto-reply
and set up a rule for the two co-workers that simply does a stop processing
more rules and make sure that second rule is first on the list.

The plus side of this is that Out of Office only fires once for inbound
addresses until it is turned off and back on (iow, when Joe User mails Help
Desk account, he gets the OOF message. If he then mails the Help Desk
account a minute later, an hour later, or even a month later, if you've
never turned OOF off, he won't get the autoreply) so users will always get
the message when mailing in.
 

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