Outlook backup utility not installing?

[cjlatta]

I am trying to use the outlook backup utility for Outlook 2003 on a WinXP
machine. I know that I downloaded the program when I first worked on this
machine, but I don't think I ran the install at that time (I wanted to get it
on the network, so I had a place to save the pst file). Now, I am trying to
run the install (I downloaded the exe today) and I get the message saying
that another/previous version exists and it must be uninstalled before the
new version can be installed. I click yes to uninstall the previous version
and I get another error saying the product is not installed on the machine
and use the add/remove programs to uninstall. The Backup utility is not
listed in the add/remove programs list and I can only find the exe file that
I downloaded today. I have searched the c drive for "backup", "personal" and
cannot find anything that remotely looks like it would be the backup utility
program (so I could do a manual uninstall). I would like to a) remove the
previous install and then re-install or b) use the current installed version.
When I go to Outlook and look under File, there is no Backup option listed.
I have also tried to reply to NO to uninstall the previous version, but that
gets me nowhere too.
Thanks in advance for help!
(I wasn't sure where to post this problem - hope it's the right place).

 

[Milly Staples [MVP - Outlook]]

http://support.microsoft.com/kb/810932/en-us

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, cjlatta asked:

| I am trying to use the outlook backup utility for Outlook 2003 on a
| WinXP machine. I know that I downloaded the program when I first
| worked on this machine, but I don't think I ran the install at that
| time (I wanted to get it on the network, so I had a place to save the
| pst file). Now, I am trying to run the install (I downloaded the exe
| today) and I get the message saying that another/previous version
| exists and it must be uninstalled before the new version can be
| installed. I click yes to uninstall the previous version and I get
| another error saying the product is not installed on the machine and
| use the add/remove programs to uninstall. The Backup utility is not
| listed in the add/remove programs list and I can only find the exe
| file that I downloaded today. I have searched the c drive for
| "backup", "personal" and cannot find anything that remotely looks
| like it would be the backup utility program (so I could do a manual
| uninstall). I would like to a) remove the previous install and then
| re-install or b) use the current installed version. When I go to
| Outlook and look under File, there is no Backup option listed. I have
| also tried to reply to NO to uninstall the previous version, but that
| gets me nowhere too.
| Thanks in advance for help!
| (I wasn't sure where to post this problem - hope it's the right
| place).

 

[cjlatta]

Thanks! I've rated the reply as answering my question, because it exactly
matches my problem. I plan to try the fix in the next few days.

 

[cjlatta]

Finally got a chance to say that I used the fix in the KB article and it
worked great. Thanks again.

Thanks! I've rated the reply as answering my question, because it exactly
matches my problem. I plan to try the fix in the next few days.

http://support.microsoft.com/kb/810932/en-us

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, cjlatta asked:

| I am trying to use the outlook backup utility for Outlook 2003 on a
| WinXP machine. I know that I downloaded the program when I first
| worked on this machine, but I don't think I ran the install at that
| time (I wanted to get it on the network, so I had a place to save the
| pst file). Now, I am trying to run the install (I downloaded the exe
| today) and I get the message saying that another/previous version
| exists and it must be uninstalled before the new version can be
| installed. I click yes to uninstall the previous version and I get
| another error saying the product is not installed on the machine and
| use the add/remove programs to uninstall. The Backup utility is not
| listed in the add/remove programs list and I can only find the exe
| file that I downloaded today. I have searched the c drive for
| "backup", "personal" and cannot find anything that remotely looks
| like it would be the backup utility program (so I could do a manual
| uninstall). I would like to a) remove the previous install and then
| re-install or b) use the current installed version. When I go to
| Outlook and look under File, there is no Backup option listed. I have
| also tried to reply to NO to uninstall the previous version, but that
| gets me nowhere too.
| Thanks in advance for help!
| (I wasn't sure where to post this problem - hope it's the right
| place).