Outlook & BCM crashes after install of SP1 ""object reference not

[G Clarke]

Initially installed Office 2003 Pro w/ BCM as upgrade [finally] to Office/XP.
This morning did Office Update and installed SP1; attempted to install SP2
but received repeated failures - both thorugh auto update and manual. Then
when attempting to initiate Outlook, after other add-ins loaded, BCM
initaites and presents popup error: ""object reference not set to an instance
of an object" and then crashes Outlook. No recovery. Only circumvention was
to uninstall BCM.

 

[Raul]

Hi

For the above stated error you would have to install SP 2 try doing the
updates from

update.microsoft.com( type this in the browser)

once your successfully in installing the same download and installing the
following hotfix

http://support.microsoft.com/default.aspx?scid=kb;EN-US;913695

Try downloading and extracting the files and run the full file this should
take care if the issue

 

[G Clarke]

You apparently did not read what I wrote, so I repeat: "attempted to install
SP2
but received repeated failures - both thorugh auto update and manual. "

That said, the matter still remains unresolved and the product totally
unusable.

 

[GeraldClarke]

You apparently did not read what I wrote, so I repeat: "attempted to
install
SP2 but received repeated failures - both thorugh auto update and
manual. "

That said, the matter still remains unresolved and the product totally
unusable.

The complete earlier post was: " Initially installed Office 2003 Pro
w/ BCM as upgrade [finally] to Office/XP. This morning did Office
Update and installed SP1; attempted to install SP2 but received
repeated failures - both thorugh auto update and manual. Then when
attempting to initiate Outlook, after other add-ins loaded, BCM
initaites and presents popup error: ""object reference not set to an
instance
of an object" and then crashes Outlook. No recovery. Only circumvention
was
to uninstall BCM."

 

[Raul]

Cool Thanks for the update.If you have problems installing the update try
the following link

http://support.microsoft.com/kb/304498/en-us