Outlook buffer overrun detected

[sundragon]

Lately my outlook has been coming up with the following error:
Microsoft Visual C++ Runtime library Buffer overrun detected
.....\Office11\outlook.exe A buffer overrun has been detected which has
corrupted the program's internal state. ...

Click OK and it shuts down outlook. I have have gone to add/remove and done
a repair on Office several times. Each time it repairs outlook and
everything works for the day (maybe 2 days) and then the next day the same
thing happens. I am running Norton antivirus; all updates and patches are
loaded and current; sybot; I am behind a firewall. I have searched for this
error on Microsoft and google without luck. Does anyone have any information
on what this is caused from and how to fix it?

 

[Jeff Stephenson [MSFT]]

Lately my outlook has been coming up with the following error:
Microsoft Visual C++ Runtime library Buffer overrun detected
....\Office11\outlook.exe A buffer overrun has been detected which has
corrupted the program's internal state. ...

Click OK and it shuts down outlook. I have have gone to add/remove and done
a repair on Office several times. Each time it repairs outlook and
everything works for the day (maybe 2 days) and then the next day the same
thing happens. I am running Norton antivirus; all updates and patches are
loaded and current; sybot; I am behind a firewall. I have searched for this
error on Microsoft and google without luck. Does anyone have any information
on what this is caused from and how to fix it?

When Outlook closes, do you get prompted to send an error report to
Microsoft? If so, could you look in the event viewer (in Windows, Start ->
All Programs -> Administrative Tools -> Event Viewer) in the Application
section for an Outlook error? Right above that in the viewer will be an
informational post with a "fault bucket" number. Could you post that
number?

As a fix, try turning off Norton's scanning of email. That may involve
uninstalling Norton, then reinstalling it with the email scanning options
unselected.

 

[sundragon]

Norton is managed and so is the email scanner by the base IT staff. All
email is scanned before it gets to me. I have also looked in the event
viewer and there are NO error messages except information and I looked at
them. The other weird thing is that it never sends an error message to MS
(nothing comes up period to send to MS).

I have done a repair on it and it works for a few days then does it again.
Like today. Grasping at straws here... I kind of wonder if perhaps it has
something to do with the overdue reminders that want to pop up when it opens.

 

[Jeff Stephenson [MSFT]]

Norton is managed and so is the email scanner by the base IT staff. All
email is scanned before it gets to me. I have also looked in the event
viewer and there are NO error messages except information and I looked at
them. The other weird thing is that it never sends an error message to MS
(nothing comes up period to send to MS).

I have done a repair on it and it works for a few days then does it again.
Like today. Grasping at straws here... I kind of wonder if perhaps it has
something to do with the overdue reminders that want to pop up when it opens.

Can you have your IT staff turn off the incoming mail scanning? A lot of
the problems people have been having seem to be related to anti-virus
programs that try to wedge themselves between Outlook and the server...

 

[sundragon]

There is no way they will turn off the incoming mail scanning. We have had
to many incidents with mail viruses and people just don't seem to heed
warnings not to open what is obiously an infected message. Basically they
would tell me SOL

they have been doing the virus scan for incoming mail for 2 + years now and
I have had Outlook o3 since it came out and never had this problem until
about a month ago. Now every time I first boot up and open outlook I get the
problem. I do a repair and everything works until the next morning when I
boot up. The IT staff has not changed anti-virus vendors. One other thought
is that out of 100+ machines configured more or less the same, using the same
anti-virus scanner, email server, etc. this is the only one that has the
problem. Believe me I would hear from others if they were having this
problem too.

 

[Jeff Stephenson [MSFT]]

There is no way they will turn off the incoming mail scanning. We have had
to many incidents with mail viruses and people just don't seem to heed
warnings not to open what is obiously an infected message. Basically they
would tell me SOL

they have been doing the virus scan for incoming mail for 2 + years now and
I have had Outlook o3 since it came out and never had this problem until
about a month ago. Now every time I first boot up and open outlook I get the
problem. I do a repair and everything works until the next morning when I
boot up. The IT staff has not changed anti-virus vendors. One other thought
is that out of 100+ machines configured more or less the same, using the same
anti-virus scanner, email server, etc. this is the only one that has the
problem. Believe me I would hear from others if they were having this
problem too.

Well, about a month ago, Norton pushed out an update that caused problems
for a lot of people - see
http://service1.symantec.com/support/sharedtech.nsf/docid/2002071214223706.

As to the dangers of turning off inbound scanning, there really are none -
Norton has a "run-time" component that prevents a virus from running, so
even if you received one and tried to open it, Norton would block it. You
really don't need to scan mail if you have a run-time component.

 

[sundragon]

I have been functioning without the error since the last post. Today I got
the error again. What I thought I had noticed before when this happened,
happened again this morning. I had a reminder set for something that was
overdue. ( I had not dismissed yesterday so it was still active)

What happens is as follows: Outlook opens, the reminder past and the
Send/receive try to come up about the same time, buffer over run detected
comes up.

I thought this was the sequence that happened on previous occassions. This
morning I know, that was the order.

I have gone into tools and unchecked the box you recommended. We will see
if this happens again.

 

[Jeff Stephenson [MSFT]]

I have been functioning without the error since the last post. Today I got
the error again. What I thought I had noticed before when this happened,
happened again this morning. I had a reminder set for something that was
overdue. ( I had not dismissed yesterday so it was still active)

What happens is as follows: Outlook opens, the reminder past and the
Send/receive try to come up about the same time, buffer over run detected
comes up.

I thought this was the sequence that happened on previous occassions. This
morning I know, that was the order.

I have gone into tools and unchecked the box you recommended. We will see
if this happens again.

From what I've seen in these groups, you may need to uninstall Norton and
then reinstall it without the mail-scanning option in order to really turn
it off...