Outlook Calendar form cannot be displayed...HELP!!!

[Mark]

I am stumped on this MS Oultook issue and hope someone here can help...here
are the tech details:

OS: Win XP Pro SP2
App: MS Outlook 2002 SP3
Error: The Form you have selected cannot be displayed, please contact your
administrator.

Steps I have tried/details:
- Created new Outlook profile.
- Verified both the recipient and sender of the meeting request were using
the same default "appointment" form.
- User is able to accept meeting through OWA.
- Problem occurs in about 50% of the meeting requests this user receives.
- Uninstalled Office XP and Office 97 (which was installed) and reinstalled
Office XP into a new folder.
- Installed all MS Office updates from the web.
- Manually deleted the \userprofile\local settings\app
data\microsoft\forms\frmcache.dat file. You can see where it recreates the
file but the same problem exists.
- Entered registry key to force a reload of the form after I installed all
office updates (MS-KB 305403). A bar goes across the screen when you open any
outlook calendar window but then the app crashes.

I'm really lost on this one I've tried what I know to do and a few extras
from Microsoft KB articles. Any help would be appreciated. Obviously it's a
local machine issue since she can accept meetings through OWA.

 

[Milly Staples [MVP - Outlook]]

Have you tried resetting the calendar folder home page to default?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head-scratching, Mark asked this group:

| I am stumped on this MS Oultook issue and hope someone here can
| help...here are the tech details:
|
| OS: Win XP Pro SP2
| App: MS Outlook 2002 SP3
| Error: The Form you have selected cannot be displayed, please contact
| your administrator.
|
| Steps I have tried/details:
| - Created new Outlook profile.
| - Verified both the recipient and sender of the meeting request were
| using the same default "appointment" form.
| - User is able to accept meeting through OWA.
| - Problem occurs in about 50% of the meeting requests this user
| receives.
| - Uninstalled Office XP and Office 97 (which was installed) and
| reinstalled Office XP into a new folder.
| - Installed all MS Office updates from the web.
| - Manually deleted the \userprofile\local settings\app
| data\microsoft\forms\frmcache.dat file. You can see where it
| recreates the file but the same problem exists.
| - Entered registry key to force a reload of the form after I
| installed all office updates (MS-KB 305403). A bar goes across the
| screen when you open any outlook calendar window but then the app
| crashes.
|
| I'm really lost on this one I've tried what I know to do and a few
| extras from Microsoft KB articles. Any help would be appreciated.
| Obviously it's a local machine issue since she can accept meetings
| through OWA.

 

[Mark]

Well I tried hitting the "restore defaults" button just now. But we'll see
if this helps. Only some meeting requests are failing so I'll have to give
it a bit of time to see if any more fail. I have a feeling that Office '97
being installed at the same time messed something up. They were installed in
the same folder (office xp and 97).