OUTLOOK caused an invalid page fault in module <unknown> at 0000:00694674.

[Karen G.]

Can ANYONE help me with this error message?? I've tried everything from uninstalling, reinstalling, scanning the disk for errors and defragmenting. I'm still getting this error. I have Office 2000 Professional and all the other programs work except for Outlook

OUTLOOK caused an invalid page fault in module <unknown> at 0000:00694674.
Registers: EAX=00000000 CS=0167 EIP=00694674 EFLGS=00010206 EBX=00000005 SS=016f ESP=0056f3b0 BP=0056f3c
ECX=0056f3cc DS=016f ESI=006911f0 FS=6637 EDX=00000006 ES=016f EDI=006900f0 GS=0000
Bytes at CS:EIP: 00 00 00 00 00 00 00 00 8c 46 69 00 00 00 00 00
Stack dump: 3a455f0e 006911f0 3a455f20 0056f3cc 006900f0 0056f3e0 3a44a6a3 01730f3c 006940f0 006900f0 01730198 00000000 0056f440 3a44a272 01730f3c 00000200

Thanks
Kare

 

[*Vanguard*]

"Karen G." said in

Can ANYONE help me with this error message?? I've tried everything
from uninstalling, reinstalling, scanning the disk for errors and
defragmenting. I'm still getting this error. I have Office 2000
Professional and all the other programs work except for Outlook.

OUTLOOK caused an invalid page fault in module <unknown> at
0000:00694674.
Registers: EAX=00000000 CS=0167 EIP=00694674 EFLGS=00010206
EBX=00000005 SS=016f ESP=0056f3b0 BP=0056f3c4
ECX=0056f3cc DS=016f ESI=006911f0 FS=6637 EDX=00000006 ES=016f
EDI=006900f0 GS=0000
Bytes at CS:EIP: 00 00 00 00 00 00 00 00 8c 46 69 00 00 00 00 00
Stack dump: 3a455f0e 006911f0 3a455f20 0056f3cc 006900f0 0056f3e0
3a44a6a3 01730f3c 006940f0 006900f0 01730198 00000000 0056f440
3a44a272 01730f3c 00000200

Thanks,
Karen

Have you run the Help -> Repair function? Have you tried starting
Outlook in its safe mode ("outlook.exe /safe")? If safe mode works then
maybe you have a plug-in that is defective (Tools -> Options -> Other ->
Advanced). Is Outlook the same version as MS Office, or did you install
a later version and am trying to still use an prior version of MS
Office?

 

[Karen G.]

Thank Vanguard for your advice. I was able to open Outlook in safe mode, but I'm not quite sure where to look for defective plug-ins. What do I do after I go through Tools to Advanced tab? All office products on my computer are the same version - Office 2000

Now that I have Outlook open, I'll try running the repair function. I did that for the entire computer already and it didn't work, but I'll give it another shot

Thanks
Karen

 

[Karen G.]

Hi Vanguard. I tried what you suggested and it's still not working. I think I need to reformat my hard drive and start over. Any other ideas before I try this

Thanks,
Kare