Outlook check names issue.

[brendan]

Having an issue with outlook XP and the check names, when a user drags
the list of names from an email to the cc field it doens't do a lookup
correctly.
It is looking up the last name, then the first name and creating
duplicates of many entries.
Thanks.

 

[Russ Valentine [MVP-Outlook]]

Try to post with enough clarity and detail so someone can tell what you
mean.
Terms in your post that have no meaning:
"list of names from an email"-in what format does this "list" exist and from
where is it being "dragged?"
"doesn't do a lookup correctly"- To which lookup up function are you
referring and in what data source is Outlook configured to resolve names?
"creates duplicates of many entries"- Where? Check Names simply verifies the
recipient address. It creates no entries.

 

[brendan]

When the user forwards on Email, it shows all the previous receivers of
that email at the top, she takes that list and drags it to the CC
field, she then does a check names and it duplicates many of the names.

Check names is matching both last and first names.

 

[Brian Tillman]

When the user forwards on Email, it shows all the previous receivers
of that email at the top, she takes that list and drags it to the CC
field, she then does a check names and it duplicates many of the
names.

Check names is matching both last and first names.

The list of names included in the body of the forwarded message are not
legitimate mail addresses; they're the "personal names" or "File As" names
of the contacts and carry no properties like they do then they're in a
recipient field. Naturally, they won't resolve properly.

May I recommend that prior to forwarding, that the person uses Reply All to
fill a recipient field with the addresses, copy that list instead (because
those are resolvable), then use Forward, pasting the copied list into the Cc
field? That should achieve the goal the user seeks.

 

[brendan]

That doesn't work because most of the emails have attachments, which
dont get attached when doing a reply to all hence the forwarding.
It works on other peoples computers, is there a reason Checknames is
checking both first and last names? I figured the ; was a marker
between names, It should check last name only.

 

[brendan]

The problem is that the emails have attachments so she has to Forward.
is there a reason check names is checking the last name then the first
name? If the last name matches then why check the first name?
This only happens on her machine several others can do what she is
attempting.

 

[Brian Tillman]

That doesn't work because most of the emails have attachments, which
dont get attached when doing a reply to all hence the forwarding.

You miss the point. Click Reply, copy the recipient list in the To field,
close the reply and click Forward. Paste the copied list into the Cc field.

It works on other peoples computers, is there a reason Checknames is
checking both first and last names? I figured the ; was a marker
between names, It should check last name only.

Because, as I said, the name list in the body of the message is just a
string of characters, not addresses that can be resolved.

 

[brendan]

Creating a new profile fixed the issue.
The user can now drag the names into the CC fields.