Joseph said:
I am running Outlook 2007 client to connect to a Hosted Exchange solution
(through an ISP). I have my synchronization set up to refresh every five
minutes, but it is not working properly.
It seems as if the Outlook client is unable to complete the send/receive
synchronization. I have to exit, and then wait until I am sure I've exited
(sometime, I have to go to the Task Manager to kill the Outlook process
manually), and then restart Outlook. This happens on my desktop, as well as
my laptop.
OS: Vista with all the updates installed (same deal with Office 2007).
5 minutes is too short a poll interval. Since it seems you are using a
portion of a network that is outside your company's network or under
your or their IT folks' management regarding quality of service and
traffic levels, it could happen that the mail host provider's network or
what's between you and them gets busy so your traffic gets delayed in
the competition for bandwidth. If you get a lot of e-mails or they
contain large attachments, it could take longer than 5 minutes to
download all new e-mails from your mailbox. If a mail poll is currently
in progress and another scheduled one comes along, it aborts the current
mail session (i.e., aborts it) and starts a new mail session. This can
result in repeatedly attempting to retrieve the same mail items because
their download got terminated in the previously aborted mail session.
Also, it is highly unlikely that you could actually read all e-mails if
they came in so fast that you really needed to use a 5-minute poll
interval. Try using 10 minutes, or longer. If upping the mail poll
interval eliminates the problem, you were polling at too short an
interval.
Try loading Outlook in its safe mode ("outlook.exe /safe"). This will
NOT include the load of any add-ons or COM plug-ins for Outlook. If the
problem goes away, an add-on or COM plug-in is at fault. You might had
an add-on that requires an update to be compatible with use with a newer
version of Outlook or under Vista, or it isn't compatible but there is
no update so you'll have to get rid of that add-on software. You then
disable all add-ons and COM plug-ins that are listed in Outlook and
restart Outlook in normal mode. If the problem reappears, it is with an
unlisted COM plug-in (not all may be listed inside of Outlook's config
GUI). The only way to get them out of the way is to uninstall whatever
software added the COM plug-in (go check Add/Remove Programs applet).
If normal load of Outlook but with all add-ons and all listed COM
plug-ins disabled) eliminates the problem, start enabling the add-ons
and COM plug-ins one at a time and then exit and reload Outlook in its
normal mode. When the problem reappears, the just prior enabled add-on
or COM plug-in is the culprit.
