Outlook Connector hangs on shut down.

[Earle Horton]

Outlook Connector used to connect to a Hotmail/MSN/Live account hangs on
Outlook program exit or Windows shut down. XP SP3, Office 2007, all current
updates. Remove Outlook Connector and problem goes away. X-posted to
microsoft.public.msn.discussion because that seems to be the default Hotmail
group in English. Any ideas?

 

[PA Bear [MS MVP]]

What version of OLC are you running, Earle?

 

[Earle Horton]

It's gone now. Are you saying it doesn't use Windows Update? Wait while I
download the current one and see...

 

[Earle Horton]

Version 4, 11/27/2007, apparently the same I had before. After
reinstallation it doesn't do it any more. Go figure. Thanks.

 

[...winston]

With the recent changes in Hotmail, you might find that the beta version 12.1 beta 2 will be less likely to cause issues. If you
are not using a premium account and the old Msn Calendar in Hotmail, then the production vs. beta version should be mostly
transparent.
The version 4 download page has a link to the beta OLC.

 

[Earle Horton]

Thanks, I'll try that. It's doing it again. With Connector version 4
installed, Outlook fails to respond to computer shutdown. The other day I
selected Start, Turn Off Computer, Turn Off and six hours later it was still
showing a window that said Outlook was failing to respond. Beta will be OK
as long as it doesn't do this.

 

[Earle Horton]

Same thing with 12.1 beta 2. Main Outlook window ignores computer shutdown,
"This program is not responding". Can't believe they missed this one. The
program exits normally if I use File, Exit or window menu Close.

Maybe I'll send them an email support request. The Outlook Connector has a
"Contact Us" item. "Unlimited free support is available to MSN Subscribers
only." (For Outlook Connector) But I get stuck on the Product ID page.

"The product ID number you entered is not valid or is not in the correct
format. Please enter a valid product ID number and try again. Make sure the
product ID number is of the form: 12345-XXX-7654321-98765."

The Product ID reported by Outlook Connector is
"95120000-011F-0409-0000-0000000FF1CE". The support page is unable to
locate a Product ID automatically. It won't accept the Outlook Product ID
for an Outlook Connector support request.

What do I do since I don't have a valid Product ID number to enter?

 

[...winston]

Have you tried disabling your AV ?
or this
User Profile Hive Cleanup Service
http://www.microsoft.com/downloadS/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

 

[Earle Horton]

I'd really like to report this using the free technical support available to
MSN customers, but the demand for a valid Product ID has me stumped.

I disabled Windows Live OneCare and installed the User Profile Hive Cleanup
Service. The problem still occurs. It appears to be a coding error in
Outlook Connector. I can exit the Outlook from the File menu, but it
ignores Windows Shut Down when Outlook Connector is running. If I choose
Close Now then Outlook reports later that a data file was not closed
properly. The problem does not appear to occur under Vista.

 

[PA Bear [MS MVP]]

I said nothing about Windows Update, Earle.

It's gone now. Are you saying it doesn't use Windows Update? Wait while
I download the current one and see...

 

[Earle Horton]

You asked which version. If this program uses Windows Update, I should have
the current one. So happens I do.

 

[...winston]

You installed OLC beta or OLC production via Windows Update ?
Or via the link on the OLC download page ?