Outlook Contact list problem

[BJHall]

Not long ago for no known reason Outlook 2002 tried to
reinstall itself. The result was that I lost everything.
Contacts, emails, calender events, etc.

I use program called Plaxo and was able to restore MOST
of the Contact data from it. All the contacts are present
when I click on the Contacts icon, however, when I am
trying to create a new message and click on the TO: in
order to bring up the address book, it comes up as
totally empty.

How do I correct this and restore full functionality to
my Address Book?

 

[Jocelyn Fiorello [MVP - Outlook]]

This is a common occurrence when moving things around -- the association
between the Contacts folder and the Outlook Address Book gets broken. To
fix it, go to Tools | E-mail accounts, select "View or change existing
directories or address books", and click Next. If you don't see the OAB in
the Directories and Address Books list, click the Back button, then select
"Add a new directory or address book", then "Additional Address Books", and
add the OAB. Then keep clicking Back until you get back to the first dialog
box, and go back to the Directories and Address Books list as you did
earlier.

Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.

--
Jocelyn Fiorello
MVP - Outlook

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