Outlook Contact Status Unknown

[Tiffani]

I sync Microsoft CRM 4.0 and Outlook 2007 on my machine. I have been trying
to track my contacts in CRM from Outlook and the button is not there for some
of them. I found out that it is because some of my contacts say "Contact
Status Unknown" and those are the ones that do not allow me to track in CRM.
How do I change the status of my contacts to not be unknown? I have about 50
of these and do not want to re-input all those contacts just to be able to
sync. Please help!

Thanks,
Tiffani

 

[Diane Poremsky [MVP]]

Tiffani wrote on Mon, 29 December 2008 16:26

I sync Microsoft CRM 4.0 and Outlook 2007 on my machine. I have been trying
to track my contacts in CRM from Outlook and the button is not there for some
of them. I found out that it is because some of my contacts say "Contact
Status Unknown" and those are the ones that do not allow me to track in CRM.
How do I change the status of my contacts to not be unknown? I have about 50
of these and do not want to re-input all those contacts just to be able to
sync. Please help!

Thanks,
Tiffani

That would be a feature of the CRM software, not outlook.
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Tiffani]

It can't be CRM because it was there (on the outlook contacts) before I even
installed CRM.

Tiffani wrote on Mon, 29 December 2008 16:26

I sync Microsoft CRM 4.0 and Outlook 2007 on my machine. I have been trying
to track my contacts in CRM from Outlook and the button is not there for some
of them. I found out that it is because some of my contacts say "Contact
Status Unknown" and those are the ones that do not allow me to track in CRM.
How do I change the status of my contacts to not be unknown? I have about 50
of these and do not want to re-input all those contacts just to be able to
sync. Please help!

Thanks,
Tiffani

That would be a feature of the CRM software, not outlook.
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]