Outlook contacts disappear after import

[Ann]

I use Office 2007. This used to work and I don't know what has changed. When
I import Contacts from a csv file, they disappear. The contacts are there,
and then once I create an email using the Contact folder I imported into, and
send it, the contacts start to disappear. It's the strangest thing. I tried
doing the Office diagnostics and it found nothing wrong. I also made sure my
Windows Updates were up to date. I saw some posts about the field mappings
possibly causing issues, but don't know why this would suddenly be an
issue...it's a csv file that has worked before. We are up to date on
anti-virus, and we are running Windows XP Pro SP3. Any help is greatly
appreciated!

Thank you,

Ann

 

[Russ Valentine [MVP-Outlook]]

Start at the beginning. Importing has never been a reliable way to create
Contacts and often creates problems like this, especially when doing so from
other file formats. Why must you continue to do so? Any reason you can't use
a reliable way to transfer the data?

 

[Karl Timmermans]

Is your contact folder in a local PST file or an Exchange Mailbox etc? If
Exchange - cached or non-cached mode / connected or disconnected etc

The rest of this reply presumes you are using a local PST file.

You wrote: "When I import Contacts from a csv file, they disappear.
Contacts are there................create an email............send
it...................contacts start to disappear"

They disappear from where exactly? The contact folder? or.......??????

Per your description, your import was completed prior to "sending an
email" - so nothing related to the import process (field mappings included)
would have any bearing on this in an of itself - whatever "this" ends up
being. A corrupt PST file on the other hand could cause all kinds of
unexpected issues. Have never enountered a case where the Outlook import
process "caused" a corrupt PST file but if there was something already wrong
with the PST file (which may not have been noticeable in the Outlook UI)
before the import was run - that could certainly result in things "getting
worse".

If the contacts are "disappearing" from the actual contact folder itself
then would suggest running ScanPST on the PST file containing this
particular contact folder to see if there are any errors (something that
isn't done when running Office Diags).


Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com