Outlook contacts not visible.

[Merrick]

Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Corporate or Workgroup - Security Update

I have a problem which seems to be quite common. I have read as many
of the postings I can, but have not managed to find a solution.

When I try to view the Contacts from the Address book (Show Names from
the: [select outlook address book -> contacts>], there are no visible
contacts, although there are 1028 in the contacts folder.

I've made sure that the Contacts folder properties has "Show this
folder as an email Address Book" checked.

Does anyone have any suggestions?

Thanks in advance,

Merrick

 

[Russ Valentine [MVP-Outlook]]

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

 

[dbaustin]

How can you do this in Outlook 2002?

 

[Russ Valentine [MVP-Outlook]]

By reading any of the myriad posts here asking the same question.

Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.

 

[Merrick]

Thanks Russ but I have already done all that (followed your [and
others'] instructions to the letter), undone it, redone it etc. but to
no avail. Any other suggestions perhaps?

 

[Russ Valentine [MVP-Outlook]]

Explain where your Contacts reside and exactly what you tried.
The procedure works. Reread it. Here is the longer version:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Marius Kloppers]

Explain where your Contacts reside and exactly what you tried.
The procedure works. Reread it. Here is the longer version:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Follow the procedure as above - but delete the existing Outlook
address book, then add one, then restart outlook. Should work.

 

[Merrick]

Thanks for all the help.

After talking to the user again, there was an issue with the sync of
his
iPAQ PDA which caused some issues. What I've done to solve the problem
is open up the contacts in the contacts folder, edit either the fax
number or email address (whichever was relevant by just cutting it and
re-pasting) and saving the contact again. This seems to work but the
contacts have to be individually altered. I haven't tested exporting
the entire contacts list and then importing it, but that may work too.

Regards