Outlook Continues to Crash

[tmpotvin]

Good Morning,

We currently have a few PC's where Outlook 2003 will just crash and open
again. This is a log from eventviewer with the Event ID of 1000:
"Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x065c242a."
I have tried to Detect/Repair, reinstall, update all patches, remove
outcmd.bat, but it keeps happenning again. I'm using a standalone version of
Outlook 2003 SP2 on my PC.

Please let me know if I'm forgetting something.

Thanks!

 

[Francine Otterson]

The following Microsoft KB article should address your issues

http://support.microsoft.com/kb/931270

Regards,

Francine Otterson

 

[tmpotvin]

Hello,

Thank you for the link, however, we are not using Microsoft CRM so I'm not
sure that this would resolve the issue. In the article, it expains that a
Prerequisit is that CRM has to be installed in the environment.

Thanks again!

 

[Francine Otterson]

From what I have read on this error it may be related to an upate that coud
have affected any COMS or Add-ins installed. Check those they may have a
conflict with a recent update or need to be updated.