Outlook crash

[subakleh]

outlook is closing down when trying to open certain messages. and I don't
know why? could anyone help please?

 

[Roady [MVP]]

Not without any info on your configuration.

Exact error message?
What is logged to the Event Viewer?
Version of Outlook?
Type of account?
Actually opening the message by double click op previewing it in the Reading
Pane?
What message format? Plain Text, HTML, Rich Text?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[subakleh]

Dear Roady,
Thanks for your reply, actually I have two senarios:
1. the first one when I open an e-mail(just one e-mail) it closes down
without giving any error messages, and no errors are created in the event
viewer.
2. the second one is when i open a mail from certain sender, and it gives me
the following error message

Exact error message?

"Microsoft outlook has encountered a problem and needs to close. we
are sorry for the inconvenience"

What is logged to the Event Viewer? the following error is created in the event viewer:

"Faulting application outlook.exe, version 10.0.2627.1, faulting module
mshtml.dll version 6.0.2600.0, fault address 0x00123704"

Version of Outlook? Office 2003

Type of account? POP/SMTP

Actually opening the message by double click or previewing it in the Reading
Pane?

in the two cases