Outlook crashes - error report

[sekhar]

Hi, We have Exchange 2003 and Outlook 2003. For selected users, when they
select a particular message, outlook generates an error report and the
application is force closed. Below is the event ID found:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 18/05/2009
Time: 17:07:55
User: N/A
Computer: XXXXXXXX
Description:
Faulting application outlook.exe, version 11.0.6565.0, stamp 42cacc7d,
faulting module wininet.dll, version 6.0.2900.2937, stamp 449bcfaa, debug? 0,
fault address 0x00067f36.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 36 00 35 00 2e 00 30 00 6.5...0.
0058: 20 00 34 00 32 00 63 00 .4.2.c.
0060: 61 00 63 00 63 00 37 00 a.c.c.7.
0068: 64 00 20 00 69 00 6e 00 d. .i.n.
0070: 20 00 77 00 69 00 6e 00 .w.i.n.
0078: 69 00 6e 00 65 00 74 00 i.n.e.t.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 36 00 2e 00 30 00 .6...0.
0090: 2e 00 32 00 39 00 30 00 ..2.9.0.
0098: 30 00 2e 00 32 00 39 00 0...2.9.
00a0: 33 00 37 00 20 00 34 00 3.7. .4.
00a8: 34 00 39 00 62 00 63 00 4.9.b.c.
00b0: 66 00 61 00 61 00 20 00 f.a.a. .
00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
00c0: 75 00 67 00 20 00 30 00 u.g. .0.
00c8: 20 00 61 00 74 00 20 00 .a.t. .
00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
00d8: 65 00 74 00 20 00 30 00 e.t. .0.
00e0: 30 00 30 00 36 00 37 00 0.0.6.7.
00e8: 66 00 33 00 36 00 0d 00 f.3.6...
00f0: 0a 00 ..
..

 

[K. Orland]

Is there any commonality in the particular message(s) that generates the
error report?

 

[K. Orland]

Make sure that you have the latest SP for office installed, you may have to
reinstall it. If you're running Norton for AV, you may have a conflict with
the plug in for Office or even the Add In for Outlook.

With Outlook closed, rename the following files: outcmd.dat, frmcache.dat,
extend.dat, and the SRS file. See if that helps as well.