Outlook CRASHES every time I try to load

[Karen E]

I have had to reinstall all of my software after a hard drive "reconfigure".
All of my Office 2007 products are working except for Outlook. I am unable to
launch the application. It crashes and will not let me access it. After
numerous crashes and sending error reports, it did a diagnostics, and told me
I had to change a setting within "tools" - I needed to select the option
"download a file periodically that helps determine system problems". At one
time, I got a message that said my junk mail was set to "NULL".
Does anyone have any advice? I ought to be able to email Microsoft as I have
just loaded the software, but can't get advice without paying.

 

[DL]

What is meant by 'HD reconfigure'?

 

[VanguardLH]

I have had to reinstall all of my software after a hard drive "reconfigure".
All of my Office 2007 products are working except for Outlook. I am unable to
launch the application. It crashes and will not let me access it. After
numerous crashes and sending error reports, it did a diagnostics, and told me
I had to change a setting within "tools" - I needed to select the option
"download a file periodically that helps determine system problems". At one
time, I got a message that said my junk mail was set to "NULL".
Does anyone have any advice? I ought to be able to email Microsoft as I have
just loaded the software, but can't get advice without paying.

Yet tried starting Outlook in its safe mode ("outlook.exe /safe") which
does not include loading any add-ons or COM plug-ins?

 

[Karen E]

after it has crashed, it as come back and asked me if I wanted to start in
'safe mode' and I have said yes. So it tries again but the same thing
happens. Is there a way for me to initially try it in 'safe mode'?

 

[Karen E]

I sent my computer in for repair and HP (sorry, not HD) replace the system
board AND reconfigured my hard drive. I was not able to back up data before
repair as I could not start my computer.

 

[DL]

Use the run option (start>run), and enter:-
outlook.exe /safe
does it start?

If not Control Panel>Mail Applet, create a new Profile, add a new data file
& accounts & test

 

[Karen E]

no, it still won't start. still says it needs to exit because an error was
commited.

 

[Ben M. Schorr - MVP (OneNote)]

Have you tried creating a new e-mail profile?
http://support.microsoft.com/kb/829918

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Karen E]

no, I haven't. I will try that now -
thanks-

Have you tried creating a new e-mail profile?
http://support.microsoft.com/kb/829918

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Karen E]

BEn,

I went through the process and it said I had set up an email account and
showed the POP3 server etc, but when I tried to start Outlook, it failed
again. When I tried to go back in to "Mail" it is giving me "an exception
occurred while trying to run ...system32/shell32.dll,Control_RunDDL...."

 

[VanguardLH]

after it has crashed, it as come back and asked me if I wanted to start in
'safe mode' and I have said yes. So it tries again but the same thing
happens. Is there a way for me to initially try it in 'safe mode'?

Use the Help -> Repair menu in any of the other MS Office components
(Word, Excel, etc.). If that doesn't work, you might have to uninstall
and reinstall Outlook.

 

[Milly Staples [MVP - Outlook]]

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email account
| and showed the POP3 server etc, but when I tried to start Outlook, it
| failed again. When I tried to go back in to "Mail" it is giving me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working except
||| for Outlook. I am unable to launch the application. It crashes and
||| will not let me access it. After numerous crashes and sending error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option "download a
||| file periodically that helps determine system problems". At one
||| time, I got a message that said my junk mail was set to "NULL".
||| Does anyone have any advice? I ought to be able to email Microsoft
||| as I have just loaded the software, but can't get advice without
||| paying.

 

[Karen E]

I haven't been able to get it to start; am going to uninstall/reinstall the
program.

 

[DL]

That is unlikely to help
Did you actually create a new Profile, add a new data file and your mail
accounts?

I haven't been able to get it to start; am going to uninstall/reinstall the
program.

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email account
| and showed the POP3 server etc, but when I tried to start Outlook, it
| failed again. When I tried to go back in to "Mail" it is giving me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working except
||| for Outlook. I am unable to launch the application. It crashes and
||| will not let me access it. After numerous crashes and sending error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option "download a
||| file periodically that helps determine system problems". At one
||| time, I got a message that said my junk mail was set to "NULL".
||| Does anyone have any advice? I ought to be able to email Microsoft
||| as I have just loaded the software, but can't get advice without
||| paying.

 

[Karen E]

THANK YOU DL! I went back into "Mail" and deleted the other profiles and
created a new one, and it worked. I am now able to open Outlook and I'm not
sure why, but it has selectively given me 32 messgaes from the last 3 weeks -
I did recieve many more than that at our Reid Real Estate Simplicato site,
but this is a start. thank you,
Karen E

That is unlikely to help
Did you actually create a new Profile, add a new data file and your mail
accounts?

I haven't been able to get it to start; am going to uninstall/reinstall the
program.

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email account
| and showed the POP3 server etc, but when I tried to start Outlook, it
| failed again. When I tried to go back in to "Mail" it is giving me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working except
||| for Outlook. I am unable to launch the application. It crashes and
||| will not let me access it. After numerous crashes and sending error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option "download a
||| file periodically that helps determine system problems". At one
||| time, I got a message that said my junk mail was set to "NULL".
||| Does anyone have any advice? I ought to be able to email Microsoft
||| as I have just loaded the software, but can't get advice without
||| paying.

 

[Karen E]

DL,
One more question. I retrieved Outlook folders from my hard drive, but can't
seem to get them open. The 'properties' say they are Personal Folders, but I
haven't been able to open them, and am hoping to retrieve my client data
bases/mailing lists.
Thanks,
Karen

THANK YOU DL! I went back into "Mail" and deleted the other profiles and
created a new one, and it worked. I am now able to open Outlook and I'm not
sure why, but it has selectively given me 32 messgaes from the last 3 weeks -
I did recieve many more than that at our Reid Real Estate Simplicato site,
but this is a start. thank you,
Karen E

That is unlikely to help
Did you actually create a new Profile, add a new data file and your mail
accounts?

I haven't been able to get it to start; am going to uninstall/reinstall the
program.


:

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email account
| and showed the POP3 server etc, but when I tried to start Outlook, it
| failed again. When I tried to go back in to "Mail" it is giving me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working except
||| for Outlook. I am unable to launch the application. It crashes and
||| will not let me access it. After numerous crashes and sending error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option "download a
||| file periodically that helps determine system problems". At one
||| time, I got a message that said my junk mail was set to "NULL".
||| Does anyone have any advice? I ought to be able to email Microsoft
||| as I have just loaded the software, but can't get advice without
||| paying.

 

[DL]

Within Outlook, File>Open>Data File.......browse to the pst
(This assumes pst's are located on your HD, eg in Documents folder - Do NOT
overwrite any existing pst)

DL,
One more question. I retrieved Outlook folders from my hard drive, but
can't
seem to get them open. The 'properties' say they are Personal Folders, but
I
haven't been able to open them, and am hoping to retrieve my client data
bases/mailing lists.
Thanks,
Karen

THANK YOU DL! I went back into "Mail" and deleted the other profiles and
created a new one, and it worked. I am now able to open Outlook and I'm
not
sure why, but it has selectively given me 32 messgaes from the last 3
weeks -
I did recieve many more than that at our Reid Real Estate Simplicato
site,
but this is a start. thank you,
Karen E

That is unlikely to help
Did you actually create a new Profile, add a new data file and your
mail
accounts?

I haven't been able to get it to start; am going to
uninstall/reinstall the
program.


:

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email
account
| and showed the POP3 server etc, but when I tried to start Outlook,
it
| failed again. When I tried to go back in to "Mail" it is giving me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working except
||| for Outlook. I am unable to launch the application. It crashes
and
||| will not let me access it. After numerous crashes and sending
error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option
"download a
||| file periodically that helps determine system problems". At one
||| time, I got a message that said my junk mail was set to "NULL".
||| Does anyone have any advice? I ought to be able to email
Microsoft
||| as I have just loaded the software, but can't get advice without
||| paying.

 

[Karen E]

I am up and running - thank you! Karen

DL,
One more question. I retrieved Outlook folders from my hard drive, but can't
seem to get them open. The 'properties' say they are Personal Folders, but I
haven't been able to open them, and am hoping to retrieve my client data
bases/mailing lists.
Thanks,
Karen

THANK YOU DL! I went back into "Mail" and deleted the other profiles and
created a new one, and it worked. I am now able to open Outlook and I'm not
sure why, but it has selectively given me 32 messgaes from the last 3 weeks -
I did recieve many more than that at our Reid Real Estate Simplicato site,
but this is a start. thank you,
Karen E

That is unlikely to help
Did you actually create a new Profile, add a new data file and your mail
accounts?

I haven't been able to get it to start; am going to uninstall/reinstall the
program.


:

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email account
| and showed the POP3 server etc, but when I tried to start Outlook, it
| failed again. When I tried to go back in to "Mail" it is giving me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working except
||| for Outlook. I am unable to launch the application. It crashes and
||| will not let me access it. After numerous crashes and sending error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option "download a
||| file periodically that helps determine system problems". At one
||| time, I got a message that said my junk mail was set to "NULL".
||| Does anyone have any advice? I ought to be able to email Microsoft
||| as I have just loaded the software, but can't get advice without
||| paying.

 

[DL]

Your welcome

I am up and running - thank you! Karen

DL,
One more question. I retrieved Outlook folders from my hard drive, but
can't
seem to get them open. The 'properties' say they are Personal Folders,
but I
haven't been able to open them, and am hoping to retrieve my client data
bases/mailing lists.
Thanks,
Karen

THANK YOU DL! I went back into "Mail" and deleted the other profiles
and
created a new one, and it worked. I am now able to open Outlook and I'm
not
sure why, but it has selectively given me 32 messgaes from the last 3
weeks -
I did recieve many more than that at our Reid Real Estate Simplicato
site,
but this is a start. thank you,
Karen E

:

That is unlikely to help
Did you actually create a new Profile, add a new data file and your
mail
accounts?

I haven't been able to get it to start; am going to
uninstall/reinstall the
program.


:

A new mail account does not equal a new profile.

Control Panel->Mail Icon->Profiles->New.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Karen E asked:

| BEn,
|
| I went through the process and it said I had set up an email
account
| and showed the POP3 server etc, but when I tried to start
Outlook, it
| failed again. When I tried to go back in to "Mail" it is giving
me
| "an exception occurred while trying to run
| ...system32/shell32.dll,Control_RunDDL...."
|
| "Ben M. Schorr - MVP (OneNote)" wrote:
|
|| Have you tried creating a new e-mail profile?
|| http://support.microsoft.com/kb/829918
||
|| --
|| -Ben-
|| Ben M. Schorr, MVP
|| Roland Schorr & Tower
|| http://www.rolandschorr.com
|| http://www.officeforlawyers.com
|| Author - The Lawyer's Guide to Microsoft Outlook 2007:
|| http://tinyurl.com/5m3f5q
||
||
||
|| ||
||| I have had to reinstall all of my software after a hard drive
||| "reconfigure". All of my Office 2007 products are working
except
||| for Outlook. I am unable to launch the application. It crashes
and
||| will not let me access it. After numerous crashes and sending
error
||| reports, it did a diagnostics, and told me I had to change a
||| setting within "tools" - I needed to select the option
"download a
||| file periodically that helps determine system problems". At
one
||| time, I got a message that said my junk mail was set to
"NULL".
||| Does anyone have any advice? I ought to be able to email
Microsoft
||| as I have just loaded the software, but can't get advice
without
||| paying.