Outlook crashes, Mail won't go out, scanpst.exe reports errors, et

[Marceepoo]

PROBLEMS: [1] Outlook 2003 crashes a lot. [2] Sometimes, the mail stays in
the Outbox but does go out if I open the mail in the outbox folder, and hit
the send button; but often even doing that won't get the mail to go out. [3]
When I click on the "To" button in the email dialog, to select recipients (or
the "CC" button, or the "BCC" button), the computer slows down, and the
resource meter shows a lot of activity, and It takes a long time for the
names in the address book to appear, so that I may select them.

MY SYSTEM INFORMATION:
Application name-Outlook Version-11.0 Build-6359
Language English (United States)
Application Path C:\Program Files\Microsoft Office\OFFICE11\
System Language English (United States)
Mail Support Not Available
Current folder Inbox
Current item Not Available


ATTEMPTS TO FIX: In an attempt to end my suffering:

I uninstalled the Lookout addin.
I ran scanpst.exe on the Outlook.pst file (559 mbytes) and on the file to
which I archive data, named archive.aaa.pst (2.6 gig). Errors were found and
fixed.
I re-ran the scanpst.exe on each of the two pst files, until scanpst.exe
reported no errors found.

I verified that there were no .fav files.
I went to the folder:
C:\Documents and Settings\username\Application Data\Microsoft\Outlook
and deleted from that folder the following files:
Outcmd.dat, .nk2 files, .XML files, Outcmd.dat, Outlprnt,
and .otm files.
I went to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Add-ins
The Add-ins listed there were the following:

SnagItOfficeAddin.Connect
PDFMOutlook.PDFMOutlook
Microsoft.VbaAddinForOutlook.1
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1

I set all of the loadbehaviors to 1.

Then, I went to Control Panel, Add/Remove Programs, Microsoft Professional
2003, Change, Reinstall or Repair, Detect and Repair Errors in my Office
Installation,

Then, I opened Outlook using Run, Cmd, Outlook.exe /safe /cleanviews
/cleanprofile

Then, I ran the Help, Detect and Repir.

After I did all of the foregoing, Outlook started crashing and not sending
out email again, within 10 or 15 minutes.

I repeated the foregoing steps several times, but the problems persist.

REQUEST: Does anyone have any suggestions where I can go for help?

Marceepoo

 

[duras]

Hi

When my Outlook 2000 crashed I eventually googled my way to this site:
http://www.sparnaaij.net/faq/outlookdoesntstart.htm
(Solution 2 worked for me)

Regards
Duras

 

[Marceepoo]

Thanks for the reference. There's a lot of good material there. But, alas,
I did all the things recommended there. Any other suggestions?

Marceepoo

Hi

When my Outlook 2000 crashed I eventually googled my way to this site:
http://www.sparnaaij.net/faq/outlookdoesntstart.htm
(Solution 2 worked for me)

Regards
Duras

PROBLEMS: [1] Outlook 2003 crashes a lot. [2] Sometimes, the mail stays in
the Outbox but does go out if I open the mail in the outbox folder, and hit
the send button; but often even doing that won't get the mail to go out. [3]
When I click on the "To" button in the email dialog, to select recipients (or
the "CC" button, or the "BCC" button), the computer slows down, and the
resource meter shows a lot of activity, and It takes a long time for the
names in the address book to appear, so that I may select them.

MY SYSTEM INFORMATION:
Application name-Outlook Version-11.0 Build-6359
Language English (United States)
Application Path C:\Program Files\Microsoft Office\OFFICE11\
System Language English (United States)
Mail Support Not Available
Current folder Inbox
Current item Not Available


ATTEMPTS TO FIX: In an attempt to end my suffering:

I uninstalled the Lookout addin.
I ran scanpst.exe on the Outlook.pst file (559 mbytes) and on the file to
which I archive data, named archive.aaa.pst (2.6 gig). Errors were found and
fixed.
I re-ran the scanpst.exe on each of the two pst files, until scanpst.exe
reported no errors found.

I verified that there were no .fav files.
I went to the folder:
C:\Documents and Settings\username\Application Data\Microsoft\Outlook
and deleted from that folder the following files:
Outcmd.dat, .nk2 files, .XML files, Outcmd.dat, Outlprnt,
and .otm files.
I went to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Add-ins
The Add-ins listed there were the following:

SnagItOfficeAddin.Connect
PDFMOutlook.PDFMOutlook
Microsoft.VbaAddinForOutlook.1
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1

I set all of the loadbehaviors to 1.

Then, I went to Control Panel, Add/Remove Programs, Microsoft Professional
2003, Change, Reinstall or Repair, Detect and Repair Errors in my Office
Installation,

Then, I opened Outlook using Run, Cmd, Outlook.exe /safe /cleanviews
/cleanprofile

Then, I ran the Help, Detect and Repir.

After I did all of the foregoing, Outlook started crashing and not sending
out email again, within 10 or 15 minutes.

I repeated the foregoing steps several times, but the problems persist.

REQUEST: Does anyone have any suggestions where I can go for help?

Marceepoo

 

[Marceepoo]

I realized that I was wrong in saying that I had done everything that the
website recommended. I had not changed profiles. So, I went ahead and
created a new profile. I deleted my old profile [which probably was
unnecessary and a dumb move]. Later, I discovered that my Local
settings\...\Outlook folder has a new file named Outlook1.pst, in addition to
Outlook.pst. I think that the program (i.e., Outlook) is using the new file
(Outlook1.pst). I'll have to wait and see whether my problems go away.

New problem:
1. Is there a way by which I can copy the rules and folders from the
older file to the new one?
2. In order to be able to search for my old emails, is there a way for
me to copy all the emails to my archive.aaa.pst file, without doing it
manually (select all, drag from one to the other)? i.e., something analogous
to the xcopy DOS command?

Thanks again for the help.

Marceepoo

Hi

When my Outlook 2000 crashed I eventually googled my way to this site:
http://www.sparnaaij.net/faq/outlookdoesntstart.htm
(Solution 2 worked for me)

Regards
Duras

PROBLEMS: [1] Outlook 2003 crashes a lot. [2] Sometimes, the mail stays in
the Outbox but does go out if I open the mail in the outbox folder, and hit
the send button; but often even doing that won't get the mail to go out. [3]
When I click on the "To" button in the email dialog, to select recipients (or
the "CC" button, or the "BCC" button), the computer slows down, and the
resource meter shows a lot of activity, and It takes a long time for the
names in the address book to appear, so that I may select them.

MY SYSTEM INFORMATION:
Application name-Outlook Version-11.0 Build-6359
Language English (United States)
Application Path C:\Program Files\Microsoft Office\OFFICE11\
System Language English (United States)
Mail Support Not Available
Current folder Inbox
Current item Not Available


ATTEMPTS TO FIX: In an attempt to end my suffering:

I uninstalled the Lookout addin.
I ran scanpst.exe on the Outlook.pst file (559 mbytes) and on the file to
which I archive data, named archive.aaa.pst (2.6 gig). Errors were found and
fixed.
I re-ran the scanpst.exe on each of the two pst files, until scanpst.exe
reported no errors found.

I verified that there were no .fav files.
I went to the folder:
C:\Documents and Settings\username\Application Data\Microsoft\Outlook
and deleted from that folder the following files:
Outcmd.dat, .nk2 files, .XML files, Outcmd.dat, Outlprnt,
and .otm files.
I went to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Add-ins
The Add-ins listed there were the following:

SnagItOfficeAddin.Connect
PDFMOutlook.PDFMOutlook
Microsoft.VbaAddinForOutlook.1
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1

I set all of the loadbehaviors to 1.

Then, I went to Control Panel, Add/Remove Programs, Microsoft Professional
2003, Change, Reinstall or Repair, Detect and Repair Errors in my Office
Installation,

Then, I opened Outlook using Run, Cmd, Outlook.exe /safe /cleanviews
/cleanprofile

Then, I ran the Help, Detect and Repir.

After I did all of the foregoing, Outlook started crashing and not sending
out email again, within 10 or 15 minutes.

I repeated the foregoing steps several times, but the problems persist.

REQUEST: Does anyone have any suggestions where I can go for help?

Marceepoo