Outlook crashes only when working offline

[Andy Mohan]

I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile, re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated

 

[Diane Poremsky [MVP]]

Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Andy Mohan]

Thanks Diane,

McAffe is running and scanning email - Will try to turn this feature off.

the user has NT 4 and so the folder you mention should be in his
C:\winnt\profiles\<username>\folder - but it aitn there.

Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being
generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile,
re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated

 

[Diane Poremsky [MVP]]

it's a hidden file - enable show hidden files and folders in tools, folder
options, view

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Thanks Diane,

McAffe is running and scanning email - Will try to turn this feature off.

the user has NT 4 and so the folder you mention should be in his
C:\winnt\profiles\<username>\folder - but it aitn there.

Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being
generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile,
re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated

 

[Andy Mohan]

Have got "show all files" and it's still not there. not too worried about
that tho. Will try your other suggestion and see how I get on

Thanks

it's a hidden file - enable show hidden files and folders in tools, folder
options, view

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Thanks Diane,

McAffe is running and scanning email - Will try to turn this feature off.

the user has NT 4 and so the folder you mention should be in his
C:\winnt\profiles\<username>\folder - but it aitn there.

Is mcafee scanning email? If so, disable it.

You might also want to go to C:\Documents and Settings\username\Application
Data\Microsoft\Outlook and rename all of the files to see if it helps.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I have a client who is running Outlook 97 on Windows NT4 sp6a.

whenever they run outlook and choose Work Offline, then get a DR WATSON
error......


An Application error has occurred and an application log is being
generated
Outlook.exe
Exception: Access Violation (0x0000005), Address 0x7800271a


He has a personal folders file, and outlook.ost file on his local hard
drive, McAffee Virus Scan... I have re-created his user profile,
re-created
his outlook profile, and have even re-imaged his machine...

Any help would be appreciated