Outlook crashes Short time after startup

[Luc]

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn’t related to an Operating System (It happens on win 2K and win XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn’t fix the problem.
Full uninstall/reinstall of Office2003 doesn’t fix the problem.
Problem can happen immediately or after some time (from a few days till a
more than a month).
There has been no connection found with Add-ins or COM’s.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?

 

[Big Bob]

Sounds real similar to what I'm having problems with using Outlook 2002 that
came with my Ipaq. Lemme' know if you find a solution
Big Bob

 

[Luc]

ok, np..

 

[DarcoLtd]

Good Morning Luc,

I'm sorry for replying to your problem. I think first you should build a
test computer to explore this problem. I would use the XP pro system only.
Second i think you should update that computer with all microsoft patches and
both xp pro SP1 and SP2, and all office updates after you install office,
before opening outlook. Then load outlook to see the reaction. Until this
problem is solved i would use the xp pro system.

Good Luck

 

[Tino]

Yeeees, I have exactly the same problem, I uninstall and re-install in
different locations, I run all the texts you can imagen, I have up to date
all the XP and Office SPs, patches and nothing. Totally useless.

As I can see from this Forum and 3 other more, that there are hundreds of
affected by this horrible nightmare but nobody can find a solution, including
Mr Gate's geeks (maybe they are not so good after all...), so this
application is obviously faulty by birth. It did never happened with Office
97! Actually I am running a "Frankeinstein" hybrid Office 2003 Pro-Outlook97
but you don't want to know the mess that is doing on my PC... but I have not
choice, I just needed for my business. The shop refuse to refund so I am
putting the issue in the hands of my solicitor. And the press...

 

[mvontungeln]

Same problem. System had Office 2000 which was upgraded to Office
Professional 2003. OS = Windows 2000 Pro, SP4 with all patches. So far the
problem is only showing up on three Dell Optiplex GX260 systems.

 

[Big Mac(not the burger)]

I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for keeping
up to date.

 

[Hal Hostetler [MVP P/I]]

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" <Big Mac(not the
burger)@discussions.microsoft.com> wrote in message

 

[Firegirl]

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

 

[Firegirl]

Did you ever find out how to fix the mso.dll problem?

 

[Buster Davis]

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

 

[Firegirl]

I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.

 

[Buster Davis]

Can you email them to me at (e-mail address removed)

 

[Brian Tillman]

Can you email them to me at (e-mail address removed)

Never include your mail address in plain text in a newsgroup unless you LIKE
viruses and SPAM.

 

[Weezy]

Firegirl- could you please share what MS had you do?

Thx- Weezy

 

[rfaulk]

Firegirl: Pls email me what MS told (e-mail address removed)

 

[Jeep Freek]

Firegirl,
Could you please post what MS instructed you to do in order to fix thois
problem
Thanks.