J
Jon Marco
For more than a week, Outlook has been crashing, whenever I try to connect to
my Exchange server email, contacts, calendar, etc. I have used Outlook for
many years, with no major problem. I am using Outlook 2007 with a language
pack installed on an Italian version of Vista, running on my home laptop.
When I check the event log, it shows one error: "Application that generated
the error OUTLOOK.EXE, version 12.0.6514.5000, timestamp 0x4a89dc70, module
that generated the error olmapi32.dll, version 12.0.6514.5000, timestamp
0x4a89d653, exception code 0xc0000005, offset error 0x0004b588, ID process
0x1270, date and time the application was launched 0x01ca69845ce9e202."
(translation)
I looked up the error online and I have not found an effective solution, so
far. Has anyone encountered a similar problem. Can anyone help?
What I have tried to do so far, which has not solved the problem, is:
1. Run Office Diagnostics
2. Update Office and Windows
3. Repair the Office installation from Programs > ...
4. Uninstall and reinstall Office, including the language pack
5. Remove and reconfigure my Exchange account
6. Remove and reconfigure my Outlook profiles (I run two profiles on two
different Exchange accounts: I used to have the problem on both profiles, but
for some reason, since I have done this one profile now seems to work fine,
while the other one keeps crashing, and yes I have tried to reconfigure the
troublesome profile several times)
7. Start Outlook in /safe mode and using all other "reset" modes I could find
8. Renaming the HKEY_CURRENT_USER > Software > Microsoft > Office > 12.0
registry entry to "12.0-old"
9. Renaming the problematic dll to "olmapi32.dll-old"
Only this last action seems to fix the problem, that is, Office loads as if
it was the first time, it downloads all the items, seems to work just fine,
until you quit the application and reload it, then it crashes again as soon
as you type your login and password and try to connect.
Something I find odd is that Outlook 2007, configured exactly the same way,
works perfectly well on my office desktop. I am a quite regular Outlook user
and I find this problem extremely annoying.
What can I do? I would like to thank you in advance for your help.
NB: I cannot make a clean install of Windows and everything else that goes
along, because I have some other programs on I cannot afford to lose.
my Exchange server email, contacts, calendar, etc. I have used Outlook for
many years, with no major problem. I am using Outlook 2007 with a language
pack installed on an Italian version of Vista, running on my home laptop.
When I check the event log, it shows one error: "Application that generated
the error OUTLOOK.EXE, version 12.0.6514.5000, timestamp 0x4a89dc70, module
that generated the error olmapi32.dll, version 12.0.6514.5000, timestamp
0x4a89d653, exception code 0xc0000005, offset error 0x0004b588, ID process
0x1270, date and time the application was launched 0x01ca69845ce9e202."
(translation)
I looked up the error online and I have not found an effective solution, so
far. Has anyone encountered a similar problem. Can anyone help?
What I have tried to do so far, which has not solved the problem, is:
1. Run Office Diagnostics
2. Update Office and Windows
3. Repair the Office installation from Programs > ...
4. Uninstall and reinstall Office, including the language pack
5. Remove and reconfigure my Exchange account
6. Remove and reconfigure my Outlook profiles (I run two profiles on two
different Exchange accounts: I used to have the problem on both profiles, but
for some reason, since I have done this one profile now seems to work fine,
while the other one keeps crashing, and yes I have tried to reconfigure the
troublesome profile several times)
7. Start Outlook in /safe mode and using all other "reset" modes I could find
8. Renaming the HKEY_CURRENT_USER > Software > Microsoft > Office > 12.0
registry entry to "12.0-old"
9. Renaming the problematic dll to "olmapi32.dll-old"
Only this last action seems to fix the problem, that is, Office loads as if
it was the first time, it downloads all the items, seems to work just fine,
until you quit the application and reload it, then it crashes again as soon
as you type your login and password and try to connect.
Something I find odd is that Outlook 2007, configured exactly the same way,
works perfectly well on my office desktop. I am a quite regular Outlook user
and I find this problem extremely annoying.
What can I do? I would like to thank you in advance for your help.
NB: I cannot make a clean install of Windows and everything else that goes
along, because I have some other programs on I cannot afford to lose.