T
tamarakay
Whenever one of our users receives an email from just this one vendor, her
email crashes and gets the "send or don't send" to Microsoft message and of
course there is nothing logged in event viewer. Outlook xp (sp3) on winxp
box. It's only on this one box. We can open it on any other computer. If I
open it on mine and delete out an included .gif the email does not crash her
computer. I've looked at all her settings and I can't find anything different
between her computer and mine. She can log into my computer and see the email
so it's not tied to her security. I've renamed her desktop profile and let it
recreate, didn't fix. I've uninstalled/reinstalled office, then done a repair
install of office. I've turned off use Word as editor, told it to do rich
text instead of html, I told .gif's to open with internet explorer instead of
photo editor, i've check her proxy settings in IE and all is set just like
mine.
I asked her to ask the vendor not to include the .gif for now, but they said
it is a company stationary that they have to use (aarrgghh). It looks like
their email is formatted html and their source code has all the trademark
garbage code of being created by Word.
What else can I try?
email crashes and gets the "send or don't send" to Microsoft message and of
course there is nothing logged in event viewer. Outlook xp (sp3) on winxp
box. It's only on this one box. We can open it on any other computer. If I
open it on mine and delete out an included .gif the email does not crash her
computer. I've looked at all her settings and I can't find anything different
between her computer and mine. She can log into my computer and see the email
so it's not tied to her security. I've renamed her desktop profile and let it
recreate, didn't fix. I've uninstalled/reinstalled office, then done a repair
install of office. I've turned off use Word as editor, told it to do rich
text instead of html, I told .gif's to open with internet explorer instead of
photo editor, i've check her proxy settings in IE and all is set just like
mine.
I asked her to ask the vendor not to include the .gif for now, but they said
it is a company stationary that they have to use (aarrgghh). It looks like
their email is formatted html and their source code has all the trademark
garbage code of being created by Word.
What else can I try?