Outlook defaults to wrong SMTP

[SoThisIsTheInternet]

Hi all,

We're still in the process of our server upgrade and now we're
upgrading to FOUR servers! Argh. Anyway, our Exchange and SBS2003 SP2
Standard are still in a transition state where the Outlook 2003
clients are using exchange as the storage locale for incoming email
but we're still using POP3 email from the ISP. Incoming email is fine.
Outgoing is becoming a problem though.

Sometimes Outlook tries to send as (e-mail address removed) (not a real
domain as we don't have one yet, it's in process) instead of the
user's default of (e-mail address removed). It is NOT because the first
account defaults to the exchange server for sending - as I've said,
the default is the (e-mail address removed) account.

My best guess is that the timeout in Outlook 2003 (set as 1 minute) is
sometimes insufficient to get a response from the ISP's SMTP server.
In these cases, it either tries to send via our Exchange server (not
configured for SMTP).

The other possibility is that it tries to send through our Exchange
server AND THEN reverts to the ISP's SMTP server while using the
exchange account ([email protected]) instead of the ISP account
([email protected]).

Is there any way I can get it to ALWAYS retry with the ISP's SMTP
server and ONLY the ISP's SMTP server??

TIA,

Ari

 

[Diane Poremsky]

set the default smtp on the exchange server to be the smtp address they get
mail on - this way if exchange does send the mail, it will have the correct
smtp address for replies.

 

[SoThisIsTheInternet]

Hi Diane,

When I go to start -> All Programs -> Microsoft Exchange -> System
Manager

And then:

Servers -> Ourserver -> Protocols -> SMTP -> Default SMTP Virtual
Server and right click on that to select properties...how do I set the
default server to be our ISP's SMTP server?

Thanks,

Ari

set the default smtp on the exchange server to be the smtp address they get
mail on - this way if exchange does send the mail, it will have the correct
smtp address for replies.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks?http://www.outlook-tips.net/beginner/
Outlook 2007:http://www.slipstick.com/outlook/ol2007/

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(e-mail address removed)

Hi all,

We're still in the process of our server upgrade and now we're
upgrading to FOUR servers! Argh. Anyway, our Exchange and SBS2003 SP2
Standard are still in a transition state where the Outlook 2003
clients are using exchange as the storage locale for incoming email
but we're still using POP3 email from the ISP. Incoming email is fine.
Outgoing is becoming a problem though.

Sometimes Outlook tries to send as (e-mail address removed) (not a real
domain as we don't have one yet, it's in process) instead of the
user's default of (e-mail address removed). It is NOT because the first
account defaults to the exchange server for sending - as I've said,
the default is the (e-mail address removed) account.

My best guess is that the timeout in Outlook 2003 (set as 1 minute) is
sometimes insufficient to get a response from the ISP's SMTP server.
In these cases, it either tries to send via our Exchange server (not
configured for SMTP).

The other possibility is that it tries to send through our Exchange
server AND THEN reverts to the ISP's SMTP server while using the
exchange account ([email protected]) instead of the ISP account
([email protected]).

Is there any way I can get it to ALWAYS retry with the ISP's SMTP
server and ONLY the ISP's SMTP server??

Ari