Outlook does not display attachment to recipient

[Angus Comber]

Hello

An Outlook user has problems whereby when she sends an email with an
attachment, the recipient email does not appear to have an attachment. For
example, I received an email from (she attached a pdf) her in Outlook
Express. There appeared to be no attachment. but I looked in the email
headers and saw this:

Content-Type: application/ms-tnef;
name="winmail.dat"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"

Then below that the encoded attachment. Is the application/ms-tnef the
problem? Is it something that non Outlook email programs do not understand?

Any ideas would be most welcome.

Angus Comber
(e-mail address removed)

 

[Gordon]

Angus Comber wrote:
|| Hello
||
|| An Outlook user has problems whereby when she sends an email with an
|| attachment, the recipient email does not appear to have an
|| attachment. For example, I received an email from (she attached a
|| pdf) her in Outlook Express. There appeared to be no attachment.
|| but I looked in the email headers and saw this:
||
|| Content-Type: application/ms-tnef;
|| name="winmail.dat"
|| Content-Transfer-Encoding: base64
|| Content-Disposition: attachment;
|| filename="winmail.dat"
||
|| Then below that the encoded attachment. Is the application/ms-tnef
|| the problem? Is it something that non Outlook email programs do not
|| understand?
||
|| Any ideas would be most welcome.
||
|| Angus Comber
|| (e-mail address removed)

This problem is usually the other way round, where a sender using Outlook
sends an attachment using Rich Text Format to a recipient who is NOT using
Outlook. (Non-Outlook mail clients can't read RTF mails properly). Are you
sure you posted the problem the correct way round?

 

[Diane Poremsky [MVP]]

the sender is using RTF format and needs to use plain text or HTML.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Gordon]

Diane Poremsky [MVP] wrote:
|| the sender is using RTF format and needs to use plain text or HTML.
||

The OP said he recieved an email from an OE user in Outlook and got the
problem. Do you think he got his clients mixed up? ;-)

 

[SeekMocha]

I have an identical problem - There is a client outside my company who
sends an email with attachments to me and a coworker. My coworker
receives the attachment, I do not. No error messages are generated.
My coworker can forward the email to me and then I get the attachment.
My coworker shares my office, so we compared all the Outlook Express
setup menus to ensure we have the same security settings. Our network
administrator assures us there is nothing different in our security
settings at the network level. I can receive attachments from every
other client except this one.

We are all mystified here.

SeekMocha

 

[Diane Poremsky [MVP]]

Someone got them mixed up

An Outlook user has problems whereby when she sends an email with an
attachment, the recipient email does not appear to have an attachment.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Brian Tillman]

An Outlook user has problems whereby when she sends an email with an
attachment, the recipient email does not appear to have an
attachment. For example, I received an email from (she attached a
pdf) her in Outlook Express. There appeared to be no attachment. but I
looked in the email headers and saw this:

Content-Type: application/ms-tnef;
name="winmail.dat"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"

Then below that the encoded attachment. Is the application/ms-tnef
the problem? Is it something that non Outlook email programs do not
understand?

Yes. Non-Outlook programs don't understand Rich Text format. Choose Plain
Text or HTML as your outgoing message format.

 

[Brian Tillman]

The OP said he recieved an email from an OE user in Outlook and got
the problem.

Not true. Read it again:

An Outlook user has problems whereby when she sends an email with an
attachment, the recipient email does not appear to have an
attachment. For example, I received an email from (she attached a
pdf) her in Outlook Express. There appeared to be no attachment.

So, the sender is using Outlook and the recipient is using Outlook Express.

 

[Brian Tillman]

I have an identical problem

Not identical at all. The original question concerned Outlook as the
sending client and Outlook Express (or a non-Outlook client) as the
receiving client. No where in your post do you indicate the sending client.

We are all mystified here.

Ask in an Outlook Express newsgroup.

 

[Angus Comber]

I asked the 'Outlook' user to select Plain Text but they say that Plain text
was already selected.

Just to be clear they use Outlook 2000 and I asked them to look in:


Please follow these steps:

1. Launch Outlook.

2. Select Tools... Options menu.

3. Select Mail format tab.

4. In the 'Send in this message format use either Plain text or HTML. Plain
text is probably safest. I assume the current setting is RTF?

Any other suggestions?

Angus

 

[Diane Poremsky [MVP]]

have them double click on the address in the to field - is it set for
'always use rtf'? (if a contact form opens, they need to click on the
address in the contacts form too)

if they ever used rtf to this person, they need to delete the *.nick file -
it sometimes preserves RTF information.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/