Outlook does not recognize names

D

Delores Elias

A couple of users were recently married. Since we changed their name in AD,
the new login name is not recognized. We kept their old name as an smtp
address and added the new name (making the new one the primary address).
However, when you type in the new name in Outlook (jdoe), you receive a
message that "Microsoft Office Outlook does not recognize jdoe". You can
then select show more names, scroll through the GAL and select the user (this
shows the new name). What is causing this and how can we get rid of it.
Thanks
 
K

K. Orland

Did you rename the account in AD or give them a new one? If you gave them a
new account, did you point the email account to it?
 
D

Delores Elias

We renamed the account.

K. Orland said:
Did you rename the account in AD or give them a new one? If you gave them a
new account, did you point the email account to it?
Click to expand...
 

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