Outlook doesn't close

[Franco Colzani]

Hi,
I have a user PC installed in our domain with Win2k and Office 2000.
When the user tries to close it starts the process and what you get is the
message to wait until it saves the settings. I have to kill the process from
the Task Manager.
Any idea? The exchange and windows version are W2K.
Thanks

 

[Diane Poremsky [MVP]]

do they have any addins installed that are preventing it from closing
properly? Are they syncing with a PDA?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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[Franco Colzani]

Thanks for the quick answer.
No they don't have any unusual addins and no PDA installed.
Anyway I found out the problem is on the user profile, because when I log-in
with my account it works fine.
Any other clue?

do they have any addins installed that are preventing it from closing
properly? Are they syncing with a PDA?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Hi,
I have a user PC installed in our domain with Win2k and Office 2000.
When the user tries to close it starts the process and what you get is the
message to wait until it saves the settings. I have to kill the process
from
the Task Manager.
Any idea? The exchange and windows version are W2K.
Thanks

 

[LDeger]

Do you have a mixed 2000/2003 environment? We have had the problem when a
user is using 2003 then goes back to 2000 Outlook will not close because of
the Junk Email folder that is created by 2003.

 

[Franco Colzani]

What shall I do next then? Just login with the user account and delete the
Junk mail folder?
Or do something else on the Exchange 2003 server?

 

[LDeger]

You have to use 2003 client to delete the Junk folder as you can see it is
not available under the 2000 client. I talked to my desktop support guys and
they said that it would re-create if you open 2003 client again. That should
be all you need to do.

 

[Brian Tillman]

You have to use 2003 client to delete the Junk folder as you can see
it is not available under the 2000 client. I talked to my desktop
support guys and they said that it would re-create if you open 2003
client again. That should be all you need to do.

I don't believe the Junk E-mail folder is deletable. None of the default
folders can be deleted with Outlook.