Outlook doesn't load!

[Sherry]

I had my computer crash and when it came back up, Outlook
2000 will not run. When I click the icon, it locks up. I
can ctrl-alt-del and close it and my computer runs fine,
but I cannot get Outlook to work. Outlook Express is
fine, I am using it for my email in the interim. I have
uninstalled and re-installed Office 2000 over and over...
and finally uninstalled Office 2000 and just installed an
old copy of Outlook 98. It does (or doesn't do) the very
same thing. I have re-installed Office 2000 and every
other program works fine with the exception of Outlook.
There isn't any error message, it just locks up. What
could be missing?

 

[Milly Staples [MVP - Outlook]]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Sherry <[email protected]> asked:

| I had my computer crash and when it came back up, Outlook
| 2000 will not run. When I click the icon, it locks up. I
| can ctrl-alt-del and close it and my computer runs fine,
| but I cannot get Outlook to work. Outlook Express is
| fine, I am using it for my email in the interim. I have
| uninstalled and re-installed Office 2000 over and over...
| and finally uninstalled Office 2000 and just installed an
| old copy of Outlook 98. It does (or doesn't do) the very
| same thing. I have re-installed Office 2000 and every
| other program works fine with the exception of Outlook.
| There isn't any error message, it just locks up. What
| could be missing?

 

[Sherry]

Thank you kindly for your help. This worked completely.
sherry

 

[Milly Staples [MVP - Outlook]]

You are most welcome. This is why I do what I do.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Sherry <[email protected]> asked:

| Thank you kindly for your help. This worked completely.
| sherry
|| -----Original Message-----
|| Close Outlook. Find and rename outcmd.dat to .old. (If using
|| Windows 2000 or XP, you will need to enable searching hidden and
|| system folders.)
||
|| Once you have done so, reopen Outlook and it should open fine. You
|| will need to rebuild any custom toolbars or customizations as the
|| file outcmd.dat controls how the toolbars display. When it becomes
|| corrupted, it will cause Outlook to hang because it cannot create
|| the toolbars that you expect.
||
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
||
|| After searching google.groups.com and finding no answer
|| Sherry <[email protected]> asked:
||
||| I had my computer crash and when it came back up, Outlook
||| 2000 will not run. When I click the icon, it locks
| up. I
||| can ctrl-alt-del and close it and my computer runs fine,
||| but I cannot get Outlook to work. Outlook Express is
||| fine, I am using it for my email in the interim. I have
||| uninstalled and re-installed Office 2000 over and over...
||| and finally uninstalled Office 2000 and just installed an
||| old copy of Outlook 98. It does (or doesn't do) the very
||| same thing. I have re-installed Office 2000 and every
||| other program works fine with the exception of Outlook.
||| There isn't any error message, it just locks up. What
||| could be missing?
||
||
|| .