Outlook doesn't send mail by default account

[Aidan]

Hi,

I have a Exchange server which we don't want to use to send emails (just
yet) for varoius reasons. All our users connect directly to POP3 accounts
to retrieve emails and emails are sent via SMTP directly through our ISP's
mailserver.

I have a problem sending emails to internal Exchange users in that Outlook
seems to ignore the default mail account and sends emails via exchange.
This is only a problem when users are working aways from the office, emails
aren't delivered to them until the re-connect to the Exchange server. I'm
assuming that Outlook is seeing that the user I am trying to send an email
to exists in my address book and is an Exchange user and is trying to be
'smart' and routing via Exchange.

Is there anyway I can stop Outlook ignoring my default mail account?

 

[Diane Poremsky [MVP]]

version of outlook and exchange?

Typically the problem is recipients can't reply correctly and that is fixed
by changing the default smtp address to the external one and letting
exchange send the mail. In your case, I think removing the external smtp
from exchange would fix it but could cause other issues such as the one
mentioned above.

 

[Aidan]

Thanks for the reply.

I'm running Outlook XP and Exchange 2003 on SBS. Where do I remove the
external SMTP from Exchange. Sorry this probably sounds like a dumb
question.

Aidan